Scrum Master

Title: Scrum Master

Location: White Plains, NY (3 days Onsite)

Duration: 12 months contract

About Cogent Infotech

At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 23 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Position Summary

This Scrum Master role will support the digital product development team on the Account Center website. This role will coordinate and facilitate Agile Scrum processes within the team, ensuring collaborative and efficient work delivering on customer value and need, producing high-quality solutions.

Key Responsibilities

• Manage the scope and timeline for the team, facilitating Scrum ceremonies – daily stand ups, backlog refinement, sprint planning, sprint review and retrospectives. Coach team members in Agile frameworks and facilitate internal communication and effective collaboration.
• Work with product owners to prioritize epics and backlogs and support new intake requests and steering meetings with stakeholders and leadership
• Provide clarity, ensuring that the goals, outcomes and scope are understood by everyone
• Manage planning, risks, timelines, estimation and reporting
• Track Scrum Team KPIs, helping the team progress and improve efficiency, maintain an Epics and Features scoreboard in Azure DevOps, dashboards to show status, progress, and risks to stakeholders
• Build and maintain strong cross-team relationships ensuring alignment between the Scrum team, internal IT and other stakeholders, resolve conflicts and remove impediment
• Help implement change effectively, promoting team learning with each sprint
• Ensure deliverables meet agreed quality standards and Definition of Done at the end of each sprint
• Guide development teams to higher Scrum maturity and apply Agile coaching as applicable
• Help build a productive environment where team members ‘own’ the product and enjoy working on it
• Ensure team is creating documentation such as user stories, acceptance criteria, test cases in Azure DevOps, business process flow, and other business and technical documents in a timely manner
• Ensure test strategy, scenarios and scripts
• Support release management activities and provide delivery and other metrics to the leadership team
• Assist team in developing application support RACI and support handover documents.
• Ensure prompt status reports, meeting agendas, materials, and minutes for meetings.

Required Qualifications and Skills

• BS in Computer Science, Information Systems or Business, or a related field from an accredited school, or equivalent.
• 3-5 years of applicable experience as Scrum Master.
• CSM Scrum Master certification.
• Experience in a Scrum Master role
• Good knowledge of other Agile frameworks
• Experience with website/software development teams and authenticated portals
• Hands on experience with Azure DevOps (Boards, Queries, Dashboards; Repos and Pipelines a plus).
• Demonstrated ability to track, analyze, and present delivery metrics and KPIs.
• Excellent knowledge of Scrum techniques and artifacts (such as definition of done, epics and user stories, outcomes, automated testing, backlog refinement)
• Excellent communication and leadership skills
• Analytics and reporting planning and follow-up
• Problem-solving and conflict-resolution ability
• Outstanding organizational skills

Equal Opportunity & Inclusion Statement

Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply

Application Process

Please submit your resume and a short cover letter through our online portal. Our process includes an initial resume review, a virtual interview, and a short technical assessment. If you need accommodations, feel free to inform us—we are happy to assist.

Join Us

At Cogent Infotech, your ideas matter. Join a purpose-driven organization that celebrates diversity, encourages collaboration, and invests in your future.