Network Field Technician/ Helpdesk Field Technician

About Cogent Infotech

At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Job Title: Network Field Technician/Helpdesk Field Technician

Location: Sweetwater, TX

4 Months Contract to hire

100% Onsite Role (Local candidates only)

Position Summary

The Network Field Technician is responsible for on-site technical support, network troubleshooting, and application administration across multiple locations. This role involves installing, maintaining, and troubleshooting hardware, software, network infrastructure, and enterprise applications. The Technician provides hands-on end-user support, ensures network connectivity, and assists with enterprise application management to maintain operational efficiency. The position requires strong problem-solving skills, technical expertise, and the ability to collaborate with IT teams and vendors to resolve issues and improve system performance.

Key Responsibilities

Networking Support

• Support Networking Team with VPN connectivity, WAN connectivity, and inter-campus communication.
• Terminate Ethernet cables (RJ45), install patch panels, racks, switches, and access points.
• Trace and install cabling; resolve physical connectivity issues.
• Configure static IPs, DHCP reservations, NAT rules, and troubleshoot DNS/DHCP.
• Diagnose and resolve user connectivity issues (e.g., Wi-Fi drops, no internet, IP conflicts).
• Troubleshoot printer and VoIP phone connectivity.
• Monitor and respond to alerts (e.g., port down, high latency); escalate as needed.
• Assist with network upgrades (e.g., switch replacement, new AP rollout).
• Participate in office moves, network expansions, and software rollouts requiring network coordination (e.g., badge systems, security cameras).
• Support Wi-Fi segmentation and security for student, faculty, and guest access.
• Work closely with Networking, Field Tech, Help Desk, and campus IT staff to resolve issues.
• Create and maintain network documentation (e.g., IP maps, equipment lists, and Wi-Fi heatmaps).

Field Tech Support

• Provide in-person and remote support across locations for desktops, laptops, printers, mobile devices, and peripherals.
• Perform installation, configuration, and break/fix repairs for Windows, macOS, and mobile platforms.
• Administer, troubleshoot, and support user access management, role-based permissions, and enterprise applications.
• Support backup, disaster recovery procedures, and compliance with security and licensing policies.
• Participate in security audits and maintain CJIS compliance and secure access controls.
• Assist with IT infrastructure projects, hardware deployments, and server room organization.
• Perform physical tasks including lifting up to 50 lbs, standing, kneeling, and working in confined spaces or on ladders.
• Demonstrate a basic understanding of audio and visual equipment, principles, and applications.
• Troubleshoot and resolve technical issues related to audio and visual equipment
• Set up, install, and operate audio-visual equipment for various events, including meetings, presentations, media events, and virtual events.

General IT Operations

• Shadow Network Administrators and Engineers during maintenance windows.
• Use network tools/commands (ping, tracert, ipconfig, Wireshark, etc.) for diagnostics and monitoring.
• Follow change management and ticketing procedures.
• Document procedures, resolutions, and knowledge base content.
• Provide on-call support for critical incidents.
• Ensure timely and professional communication and issue resolution.
• All other duties assigned.

Required Qualifications and Skills

• Must pass a Criminal Justice Information Services (CJIS) background check and Training Course.
• Availability for on-site support, occasional travel between locations, and possible evening or weekend work.
• Associate degree in Information Technology, Network Administration, Computer Science, or a related field — or equivalent experience.
• 2 years of experience in IT support, networking, or application administration.
• CompTIA Network certification is a plus.
• Strong troubleshooting skills across hardware, software, and network-related issues.
• Familiarity with Windows, macOS, enterprise applications, and user access controls.
• Understanding of the OSI model, TCP/IP, subnetting, routing, IP addressing, DHCP, DNS, and NAT.
• Experience with switches/routers and WAN technologies (MPLS, SD-WAN, DIA, broadband) a plus.
• Proficiency with diagnostic tools such as ping, tracert/traceroute, ipconfig/ifconfig, Wireshark, tcpdump, and Junos CLI.
• Familiarity with multi-campus network environments.
• Ability to lift and carry up to 50 lbs, work in confined spaces, on ladders, or in data closets.
• Strong communication, documentation, customer service, and time management skills.
• Ability to manage multiple projects, adapt to change, and address moderately complex issues.
• Demonstrated ownership, self-direction, and team collaboration.

Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply

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