Delivery Manager

Job Title : Delivery Manager

Location : Dallas , TX(Onsite) Full time only

Job Summary:

We are seeking an experienced Service Delivery Manager with a strong background in Data & Analytics (D&A) to lead large-scale engagements, manage global delivery teams, and ensure seamless operations across complex data ecosystems. The ideal candidate will have expertise in cloud platforms, data engineering, reporting tools, and ITIL-based service management, along with proven experience in migration of D&A applications and tools.

Key Responsibilities

• Manage end-to-end delivery of large Data & Analytics programs, ensuring adherence to timelines, budgets, and quality standards.
• Lead migration initiatives for D&A applications, tools, and platforms (e.g., on-prem to cloud, cross-cloud migrations, modernization projects).
• Oversee 24x7 support operations, ensuring compliance with SLAs for availability, response time, and incident resolution.
• Drive ITIL processes including Incident, Service Request Fulfilment, Change, Release, and Problem Management.
• Collaborate with Sales teams and Client Partners to align delivery with business objectives and maintain strong client relationships.
• Manage distributed global teams, ensuring effective communication, governance, and performance management.
• Ensure robust monitoring and reporting using tools like ServiceNow and other monitoring platforms.
• Provide leadership in reporting and analytics, leveraging tools such as Power BI and Tableau for actionable insights.

Required Skills & Experience

• 10 years of experience in Data Engineering with expertise in Databricks, Snowflake, Azure Data Services, and AWS ecosystems.
• Proven experience in migration of D&A applications, tools, and platforms.
• Strong understanding of Reporting and Analytics with hands-on experience in Power BI and Tableau.
• Experience in global delivery models with distributed teams.
• Excellent stakeholder management skills, including client-facing roles.
• Strong knowledge of ITIL processes and experience with ServiceNow and monitoring tools.
• Ability to manage 24x7 support models and ensure operational excellence.

Preferred Skills

• Experience in cloud-native architectures and data modernization strategies.
• Familiarity with automation tools for operations and monitoring.
• Exposure to Agile delivery methodologies.

Certifications (Preferred)

• ITIL Foundation / Intermediate
• Azure Data Engineer / AWS Data Analytics
• PMP or equivalent project management certification