What are the responsibilities and job description for the Account Manager position at Coastal Logistics Group?
Account Manager
Job Summary:
The Account Manager will design and coordinate how we deliver our services to more than 500 global customers and how they, in turn, feel about their interactions with CLG. Account Managers create the plans by which we deliver The Solution to our customers and seek to develop a positive customer experience that fosters relationships across the client lifecycle. Account Managers are responsible for promoting retention and creating a positive CLG experience for each account.
Job Summary:
The Account Manager will design and coordinate how we deliver our services to more than 500 global customers and how they, in turn, feel about their interactions with CLG. Account Managers create the plans by which we deliver The Solution to our customers and seek to develop a positive customer experience that fosters relationships across the client lifecycle. Account Managers are responsible for promoting retention and creating a positive CLG experience for each account.
Key Responsibilities:
- Represent the ‘voice of the client’ as their trusted partner and advisor
- Identify needs and agreement on solutions
- Construct a plan for how CLG will deliver those solutions
- Manage external expectations and internal collaboration
- Ensure accurate and profitable invoicing
- Work towards timely collection of payments
- Collaborate closely with team members and customers to support retention and expansion opportunities
- Provide timely responses to customer requests for service
- Make yourself aware of the respective customers’ profile to assure applicable service is delivered
- Monitor pending orders and assure all stakeholders (customer and internal) are up to date
- Schedule active orders
- Validate all services and fees have been completed
- Act as an industry expert regarding all services offered
- Deliver and communicate ROI for clients throughout the client lifecycle
- Schedule appointments and maintain calendars as needed
- Answer incoming phone calls and route them appropriately
- Cross-train on other Account Managers’ customer accounts to ensure consistent coverage and service continuity
Qualifications:
- College degree or equivalent relevant experience
- Detail oriented
- Strong customer service skills
- Excellent written and oral communication skills
- Ability to provide leadership and promote teamwork
- Strong working knowledge of WMS, CRM, and Microsoft Office
Work Schedule:
- Days: Monday through Friday
- Hours: 7:00 AM to 4:00 PM
All job offers are contingent upon completing and passing a background check and drug screen. Coastal Logistics Group is an equal opportunity employer (EEO). All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Vision: The most trusted 3PL Partner, delivering value through customized logistics solutions.
Mission: To engineer and execute customized value-added services that optimize the flow of commerce and enable customer growth.
Mission: To engineer and execute customized value-added services that optimize the flow of commerce and enable customer growth.
Values:
Safety – Safety is our top priority, ensuring the well-being of our employees and our customers’ products.
Integrity – Integrity is at the core of our commitment to honesty and consistency, as we uphold strong ethical principles in everything that we do.
Diligence – Diligence is demonstrated through careful and persistent work and effort in every task we undertake.
Excellence – Excellence is achieved through continuous improvement, ingenuity and open communication at all levels of our organization.
Safety – Safety is our top priority, ensuring the well-being of our employees and our customers’ products.
Integrity – Integrity is at the core of our commitment to honesty and consistency, as we uphold strong ethical principles in everything that we do.
Diligence – Diligence is demonstrated through careful and persistent work and effort in every task we undertake.
Excellence – Excellence is achieved through continuous improvement, ingenuity and open communication at all levels of our organization.