What are the responsibilities and job description for the Customer Service Coordinator position at Coach USA?
Job Description
Job Title: Customer Service Coordinator
Location: Asheville, NC
Job Type: Full Time (on site 5 days/week)
Education Level: High School Diploma
Salary Range: Commensurate with Experience
Bus Company Holdings US, LLC (dba Coach USA), a motorcoach transportation company, is looking for a full-time Customer Service Coordinator with a minimum of five (5) years of experience in customer service, customer engagement, marketing, and communications. The ideal candidate will be an exceptional communicator and be able to establish credibility, lead by influence, and exercise strong customer service and engagement skills. The incumbent will report to the General Manager.
Responsibilities
Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.
Job Title: Customer Service Coordinator
Location: Asheville, NC
Job Type: Full Time (on site 5 days/week)
Education Level: High School Diploma
Salary Range: Commensurate with Experience
- This opportunity is contingent upon the successful award of a contract***
Bus Company Holdings US, LLC (dba Coach USA), a motorcoach transportation company, is looking for a full-time Customer Service Coordinator with a minimum of five (5) years of experience in customer service, customer engagement, marketing, and communications. The ideal candidate will be an exceptional communicator and be able to establish credibility, lead by influence, and exercise strong customer service and engagement skills. The incumbent will report to the General Manager.
Responsibilities
- Coordinate daily customer service operations to ensure timely, professional, and high-quality support for all transportation clients
- Serve as the main point of contact between customers, dispatch, and operations teams to resolve issues and keep communication flowing smoothly
- Monitor call center performance and customer feedback, using insights to improve service delivery and enhance customer satisfaction
- Develop and support customer engagement initiatives that strengthen relationships and promote brand loyalty
- Mentor and guide call center representatives, fostering a positive team culture focused on accountability and service excellence
- Partner with marketing and communications teams to align customer messaging, promote new services, and respond effectively to customer needs
- Proven ability to lead by influence and build credibility across teams and departments.
- Exceptional verbal and written communication skills, with strong attention to detail and professionalism.
- Demonstrated success in managing customer relationships and resolving complex service issues in a fast-paced setting.
- Strong analytical and problem-solving skills, with experience using data or metrics to drive service improvements
- Proficient in CRM systems and call center software, with solid organizational and multitasking abilities
Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.