What are the responsibilities and job description for the Customer Service Representative position at Bolton Construction & Service of WNC?
Overview:
Looking for a 4-day work week and a workplace where you’re valued like family? Bolton, a fourth-generation family-owned HVAC and plumbing company, is seeking a customer-focused Customer Service Representative to manage client communications, scheduling, and dispatching. If you thrive on staying organized, supporting a busy team, and providing great service, we’d love to hear from you.
Responsibilities:
Answer and manage incoming HVAC service calls
Schedule and dispatch technicians efficiently
Maintain clear communication between customers, technicians, and office staff
Support daily operations to ensure timely and high-quality service delivery
Qualifications:
Strong verbal and written communication skills
Proficiency with Microsoft Office (Word, Excel, Outlook)
Friendly, helpful attitude with the ability to stay calm under pressure
High school diploma or equivalent
Valid NC driver’s license
Ability to pass a drug test
Preferred: Experience in HVAC or plumbing service coordination
Benefits:
Health & Dental Insurance
Ancillary Coverage: Life, Vision, Short/Long-Term Disability, Critical Care, Cancer, and Accidental Plans
Paid Time Off & Paid Holidays
401(k) with Company Match
Competitive Pay
On-the-Job Training & Advancement Opportunities
Employee Assistance Program (EAP)
4-Day Work Week (Monday–Thursday)
Why Join Bolton?
About Us
Bolton isn’t just our company name, it’s four generations of service built on trust, expertise, and doing the job right. Since 1925, we’ve been the team that homes and businesses rely on for HVAC and plumbing solutions that last. From small repairs to major installations, our focus has always been the same: take care of our customers, take care of our people, and take pride in our work.
As a family-owned company, we invest in our employees, ensuring they have the skills, training, and support to always provide exceptional service. We don’t cut corners, push unnecessary repairs, or overcomplicate the process, we just do honest work for real solutions.
Our commitment goes beyond the job site. We believe in giving back to the community, supporting local businesses, and building lasting relationships. When you call Bolton, you’re getting a team that treats your home or business like it’s our own.