Support Specialist (Customer Service and Personnel Records) - Entry Level (Maryland)

Security and Counterintelligence is responsible for the protection of NSA/CSS information, people, and facilities worldwide. Support Specialists contribute to the Security and Counterintelligence mission primarily through the Office of Personnel Vetting and Physical Security by tracking, managing and maintaining sensitive security information. Support Specialists assist with an array of critical tasks, to include creating and maintaining security records, updating security systems of record, applying Intelligence Community and NSA/CSS policies for vetting security clearances or physical access, evaluating security clearance requests to ensure affiliates' actions are consistent with adjudicative criteria, and completing other administrative tasks associated with the processing of security clearances. Through this role, the Support Specialist will learn the intricate details of each process which will enable career growth within Security and Counterintelligence and beyond.

The Talent Management (TM) Support Specialist assists in delivering trusted, high impact Human Capital services that support NSA's mission. If you bring experience in HR and have a passion for supporting people and mission-critical programs, NSA is looking for you! The qualifications listed are the minimum acceptable to be considered for the position.

Responsibilities

Entry is with a high school diploma or GED and no experience. Security and Counterintelligence is responsible for the protection of NSA/CSS information, people and facilities worldwide. In support of this mission, Support Specialists are integrated into the personnel, physical, and counterintelligence security disciplines to ensure highly sensitive information utilized in all security processes are protected and handled in accordance with all applicable laws and policies. Interfacing with NSA and other agencies, these specialists are the backbone of and the customer service representatives for the Security and Counterintelligence team. Support Specialists work in a myriad of offices. The responsibilities of a Support Specialist include, but are not limited to:

• Track/manage highly sensitive security processes
• Maintain highly sensitive security information, disclosed only to authorized recipients, in appropriate formats, and within constraints of relevant laws (e.g., the Privacy Act and FOIA).
• Prepare accurate and complete reports that document processes, outcomes, and findings
• Provide basic security analysis and risk recommendations to decision makers and customers
• Create products based on analysis of security and/or counterintelligence data
  
  

Duties

As a Support Specialist in Talent Management (TM), you will play a key role in supporting the NSA workforce throughout the employment lifecycle. Key duties include:

• Creating, organizing and tracking Official Personnel Files (OPFs), recruitment records, and training actions
• Retrieving and compiling applicant, candidate, and employee data while ensuring strict data integrity
• Entering and maintaining data in appropriate human resources information systems (e.g. HRMS, PeopleSoft) (manually and electronically)
• Identifying opportunities for process improvement to increase efficiency and accuracy
• Managing the secure handling of sensitive personnel information according to strict confidentiality requirements. The ideal candidate for Security and Counterintelligence has a desire for continual learning with excellent problem-solving and interpersonal skills as well as:
• Strong written and oral communication skills
• Able to work as an individual and in a team environment
• Well-organized and able to handle multiple assignments
• Focused on customer needs
• Knowledge of basic office tools and functions
• Experience using Microsoft Products (Word, Excel, Outlook) is preferred
• Able to lift 20 lbs.
  
  

The candidate for Talent Management would also demonstrate experience or working knowledge in:

• Ability to verify, maintain, and retrieve HR data manually or electronically
• Skill in compiling, organizing, and analyzing data
• Proficiency with spreadsheets, databases, and related tech tools.
• Understanding confidentiality requirements and handling of sensitive personnel information
• Ability to maintain multiple priorities in a fast-paced environment
  
  

Note: The agency is currently hiring Support Specialists to Specialize in:

• Customer Service
• Personnel Records