What are the responsibilities and job description for the Client Endpoint Engineer position at CNA National Warranty Corp?
Client Endpoint Engineer – End User Support
CNA National is seeking a technically adept and socially agile Client Endpoint Engineer to lead and elevate our end-user support experience. This role blends hands-on troubleshooting, strategic thinking, and emotional intelligence to serve a diverse customer base—including assertive, high-performing personalities—with professionalism and urgency.
This person will be responsible for managing the hardware, software, and services that give users secure access to applications and data, resolving technical issues and ensuring optimal performance of their computing environment. Key responsibilities include deploying and supporting desktop infrastructure like Windows desktops, managing desktop application lifecycles, and providing technical support to end-users.
This role is full-time in the Scottdale, AZ office.
What You’ll Do
- Deployment and imaging: Create, manage, and deploy standard operating system images and software to all devices.
- Security and compliance: Implement and manage security measures like antivirus, multi-factor authentication, and access controls to protect against threats.
- Configuration management: Use tools like Microsoft Intune / Endpoint Management and Microsoft Mobile Device Management to configure and manage devices at scale.
- Patching and updates: Ensure all endpoints and applications are kept up-to-date with the latest security patches and updates.
- Automation: Develop scripts (e.g., PowerShell) to automate repetitive tasks, improve efficiency, and scale management processes.
- End User Support & Troubleshooting: Serve as an escalation point for complex issues and resolve Help Desk tickets with urgency, precision, and empathy.
- Process Improvement & Solution Design: Identify opportunities to enhance service performance and user experience, and design innovative endpoint solutions that improve efficiency, security, and scalability.
- Extended Support Coverage: Be available for occasional extended hours or on-call support during critical endpoint issues or major incidents to ensure business continuity.
- Collaboration & Knowledge Sharing: Collaborate across IT teams and vendors, and create technical documentation, solution articles, and how-to guides to empower users.
Who You Are
- Have 3 years of end user support and/or client engineering experience in a corporate setting.
- Experienced with Microsoft 365 administration including Endpoint Management, InTune, Mobile Device Management, Exchange Online, Teams, Sharepoint
- Proficient in Windows OS, Active Directory, VOIP, and mobile platforms (iOS/Android).
Experienced with PowerShell, VBScript, and web API integration.
Curious and able to automate across scripting syntaxes, SQL, Linux bash, and codeless platforms.
Have strong troubleshooting skills across complex, multi-tiered systems.
A problem-solver who thrives under pressure and adapts quickly.
A clear communicator who builds trust across technical and non-technical teams.
Professional, empathetic, and confident when engaging with demanding or high-expectation users.
- Self-directed, curious, and committed to learning and evolving.
CNA National (CNAN) offers service contracts, warranties and other protection products to vehicle purchasers through franchised automobile dealerships nationwide. Founded in 1982 and headquartered in Scottsdale, Arizona, we set out to redefine the service contract industry with a commitment to being the best and doing the right thing. More than 40 years later, we remain true to that vision, evolving alongside the auto industry and delivering top-notch products with exceptional customer service.
Our organizational culture thrives on challenge and engagement, providing opportunities for employees to learn, grow, and feel a sense of purpose within our dynamic workplace.
CNAN had earned two MOTOR Top 20 Awards from MOTOR Information Systems – in 2025 for our online claims portal and 2024 for our electric vehicle service contract. We have been named a #1 provider 22 times in the Dealers’ Choice Awards. In addition, CNAN was the first and one of only two service contract companies recognized for “Highest Overall Dealer Satisfaction” by J.D. Power and Associates. We are a wholly owned subsidiary of CNA Financial, one of the nation’s oldest and largest commercial insurers with more than $60 billion in assets.