What are the responsibilities and job description for the Application Support/Systems Architect - Aviation Maintenance Systems position at CMK Resources, Inc.?
We are seeking a Senior Application Support Engineer / Systems Architect to support a mission-critical aircraft maintenance operations platform used within a live aviation maintenance environment.
This role sits at the intersection of enterprise application support, operations, and aviation maintenance systems. The ideal candidate will have experience supporting high-availability production systems, owning incidents through resolution, and working directly with operational business users in fast-paced environments.
While direct AMOS experience is highly preferred, we are now open to candidates with strong enterprise systems support or solution architecture backgrounds who can ramp into AMOS post-hire.
This is not a project-only or development-focused role. The focus is on live production support, operational stability, integrations, configuration management, troubleshooting, and maintaining critical business systems supporting aircraft maintenance operations.
Responsibilities:
- Support and troubleshoot mission-critical production applications in a live operational environment
- Own and drive incident resolution across application, infrastructure, and integration layers
- Configure and manage users, permissions, and application settings
- Coordinate application upgrades, patches, releases, and testing activities
- Support integrations between enterprise systems and third-party applications
- Work directly with operational users to resolve issues and improve system functionality
- Participate in root cause analysis and ongoing system optimization efforts
- Coordinate with vendors and internal support teams to maintain system reliability
- Support training, testing, and production environments
- Assist with UAT planning and execution
- Ensure operational continuity in a high-availability support environment
Required Qualifications:
- 5 years supporting enterprise production systems in live operational environments
Experience in:
- Tier 3 application support
- Systems architecture
- Enterprise application administration
- Production operations support
- Incident management
- Strong troubleshooting and analytical skills
- Experience managing:
- User access and role-based permissions
- Application configuration
- Integrations and system dependencies
- Ability to communicate effectively with both technical and business teams
- Experience supporting high-availability or mission-critical systems
Preferred Qualifications:
- AMOS experience
- Aviation, airline, or MRO systems experience
- Experience supporting maintenance operations systems
- Experience working with Swiss-AS or similar enterprise operational platforms
- Background supporting operational technology or logistics systems