Workforce & Client Support Coordinator (Part-Time)

CMI-HR FACILITY SOLUTIONS

Position Description & Internal Operating Parameters

Position Title: Workforce & Client Support Coordinator (Part-Time)

Department: Operations / Human Resources

Reports To: Management / HR Team – CMI-HR Facility Solutions

Work Location: Columbus, Ohio (includes field/site visits)

Employment Type: Part-Time

Schedule: Approximately 20 hours per week

Compensation: $18.00 per hour

• POSITION PURPOSE
  
  

The Workforce & Client Support Coordinator supports daily staffing operations by serving as a communication link between clients, employees, and the internal HR team.

The primary objective of this role is to ensure effective communication, operational follow-up, workforce attendance compliance, and support for initial recruiting activities while maintaining professional representation of CMI-HR Facility Solutions.

• PRIMARY RESPONSIBILITIES
• Client Communication
• Respond to client emails and phone inquiries in a professional and timely manner.
• Address questions related to assigned employees.
• Document client requests, concerns, or operational feedback.
• Escalate operational issues to management when necessary.
• Maintain professional communication representing CMI-HR at all times.
• Employee Coordination and Support
• Maintain regular communication with assigned employees.
• Conduct operational follow-ups and employee check-ins.
• Receive employee feedback and report relevant information to management.
• Provide basic guidance regarding workplace procedures and expectations.
• Candidate Pre-Screening Support
• Contact applicants for initial screening interviews.
• Verify availability, location, communication skills, and basic qualifications.
• Document candidate information accurately.
• Share screening recommendations with the HR team.
• Support recruiting workflow based on active staffing needs.
  
  

Note: The Coordinator does not make final hiring decisions.

• Auris System Implementation and Attendance Monitoring
• Guide employees on proper use of the Auris system.
• Assist employees with correct clock-in and clock-out procedures.
• Review attendance records daily.
• Identify employees with missing or incorrect time entries.
• Contact employees to ensure compliance with timekeeping requirements.
• Report recurring issues or technical concerns to management.
• Field Operations Support
• Visit client worksites as scheduled or requested.
• Perform on-site employee check-ins when required.
• Observe operational conditions and report concerns or improvement opportunities.
• Maintain professional interaction with client supervisors.
• POSITION AUTHORITY LIMITATIONS
  
  

For operational and legal compliance, this position:

• Does not approve payroll or employee payments.
• Does not modify pay rates or official schedules.
• Does not administer formal disciplinary actions.
• Does not terminate employees.
• Does not make contractual promises to clients or employees.
  
  

The role is limited to coordination, communication, monitoring, and reporting.

• PERFORMANCE INDICATORS (KPIs)
  
  

Performance will be evaluated based on:

• Client response time within 24 business hours.
• Daily follow-up on clock-in and clock-out attendance issues.
• Number and quality of candidates pre-screened.
• Effective communication with assigned employees.
• Organization and timely submission of daily reports.
• Positive feedback from clients and internal management.
• REQUIRED DAILY REPORTING
  
  

At the end of each workday, the employee must submit a Daily Operations Report including:

• Client communications completed.
• Employee follow-ups conducted.
• Auris attendance issues identified and addressed.
• Candidates pre-screened.
• Site visits performed (if applicable).
• Operational concerns or incidents observed.
• Summary of daily activities.
• Follow-up actions required for the next workday.
  
  

Daily reports must be submitted before the end of the scheduled work shift to the designated management email.

• PROFESSIONAL EXPECTATIONS
  
  

The employee is expected to:

• Maintain professional and respectful communication at all times.
• Demonstrate reliability, punctuality, and accountability.
• Maintain confidentiality regarding client and employee information.
• Follow company procedures and operational guidelines.
• Represent CMI-HR Facility Solutions professionally at all client locations.