Front Desk/Sales Associate

COMPANY OVERVIEW:

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.

Club Pilates is currently established in 36 states and 2 countries. Class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Club Pilates has already sold 700 territories throughout the United States and Canada. Its 450 instructors provide over 6 million workouts a year to tens of thousands of members. For more information, visit www.clubpilates.com

Job Overview:

We are seeking a proactive and detail-oriented Sales Associate to work closely with the General Manager on daily projects aimed at boosting member retention, converting leads, and driving revenue. This role plays a vital part in supporting both the operational and sales goals of the organization through data insights, communication, and hands-on involvement with potential members. The ideal candidate thrives both independently and within a team.

Qualifications:

• Experience in a sales, customer service, or membership-based role is preferred.
• Strong customer service background, especially with the ability to de-escalate issues professionally and empathetically.
• Excellent verbal and written communication skills.
• Strong analytical and organizational abilities with high attention to detail.
• Proficient with spreadsheets, and reporting platforms.
• Dependable, adaptable, and comfortable working in a dynamic environment.
• Collaborative team player with the ability to work independently.
• Availability during intro class times, including evenings or weekends as needed.

Key Responsibilities:

• Collaborate directly with the General Manager on initiatives related to member retention and lead conversion.
• Attend and support introductory classes, which serve as key opportunities to engage and convert groups of prospective members.
• Run and analyze sales reports to provide insights on membership and retail revenue throughout the month.
• Monitor, track, and follow up on past due invoices from memberships or fees.
• Respond promptly to time-sensitive emails from current members and incoming leads.
• Assist in developing strategies to enhance member experience and increase sign-ups.
• Maintain accurate records of sales activity, prospects, and member communications.
• Communicate effectively with team members and demonstrate the ability to manage tasks independently.

COMPENSATION & PERKS:

• 4 complimentary classes a month
• Commission paid on sales for retail and memberships.
• Opportunity for bonus based on performance.
• Opportunities for growth within the studios including additional sales and management positions

Work Remotely

• No

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift

Experience:

• sales: 1 year (Required)

Language:

• Spanish (Preferred)

Location:

• Riverdale, MD 20737 (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

Salary : $16