What are the responsibilities and job description for the Immunization Helpdesk Analyst position at Cloudious LLC?
Cloudious LLC is one of the fastest emerging IT Solutions and Services company headquartered in San Jose, CA with their global offices in Canada, EMEA & APAC.
We are currently hiring a seasoned Immunization Helpdesk Analyst who comes with a strong consulting
Immunization Helpdesk Analyst
Indianapolis IN Hybrid (Only Locals)
W2 Contract
Required Skills:
Experience in a helpdesk, data quality, or healthcare IT support role (4 years minimum)
Experience with deduplication tools, data matching, or record linkage techniques (4 years minimum)
The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.
Essential Duties/Responsibilities:
Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
Investigate and resolve duplicate patient records and bad merges in the immunization registry.
Use data tools and matching algorithms to identify and correct data integrity issues.
Escalate complex data issues to technical teams or data stewards as needed.
Document all support interactions in the ticketing system and maintain accurate logs.
Provide guidance to users on best practices for data entry and record management.
Collaborate with IT and data quality teams to improve deduplication processes and system performance.
Collaborate with internal and external teams and assist on improving Data Quality metrics.
Assist in testing system updates and enhancements.
Generate reports on data quality trends and help develop training materials.