Pharmacy Operations Supervisor

This role is 100% onsite in Farmers Branch Tx 

Position Summary

At Cloud Rx, the Pharmacy Operations Supervisor for our non-dispensing, class–G, Specialty HUB pharmacy is responsible for leading and managing the daily work of assigned pharmacy teams. This role includes coaching team members, handling client and customer concerns or escalations, and making sure service levels are met. You will also support process changes, encourage team engagement, and be accountable for maintaining strong work standards, professional conduct, and accurate knowledge sharing.

The Supervisor works closely with the Pharmacy Operations Manager and business partners, contributing to the changing needs of the business and helping improve performance and service. Responsibilities also include managing queues, monitoring team performance, aligning schedules, tracking attendance, payroll, and serving as primary contact for clients.

At Cloud Rx, we believe our success depends on our people—and it starts with hiring the right leaders who guide their teams with consistency, fairness, and care.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Team Leadership: Supervise and mentor team leads, oversee task assignments, attendance, and performance.
• Payroll Oversight: Partner with HR to ensure accurate and timely payroll.
• Performance Management: Monitor KPIs, provide feedback, and implement strategies to drive productivity and meet service levels.
• Clinic Implementation: Collaborate with leadership to plan new clinic launches and manage patient volume.
• Issue Resolution: Act as escalation point for patient and client concerns, ensuring prompt and professional resolution.
• Process Standardization: Oversee training, policies, procedures, and workflow guidelines.
• Queue Management: Monitor prescription queues for efficiency and timely processing.

Top Technical Skills & Knowledge

• Project Management: Scheduling, task management, prioritization, and delegation.
• Customer Service Expertise: Skilled in de-escalation and resolving sensitive customer situations.
• Leadership & Mentorship: Experience in coaching, developing, and guiding others.

Top Competencies

• Strong communication and active listening.
• Commitment to information sharing and collaboration.
• Team-oriented with a focus on performance management and driving results.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent (bachelor's degree preferred). 
• Registered with Texas State Board of Pharmacy
• Certified Pharmacy Technician (CPhT) license or equivalent certification. 
• Proven experience as a pharmacy technician leader with a record of excellence in the role. 
• Prior experience in a leadership or supervisory position is preferred. 
• Strong knowledge of pharmacy operations, regulations, and industry best practices. 
• Excellent communication and interpersonal skills. 
• Ability to manage and prioritize tasks in a fast-paced environment. 
• Detail-oriented with a focus on accuracy and quality. 
• Proficient computer skills, including experience with pharmacy software systems. 

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Prolonged periods sitting at a desk and working on a computer. Prolonged periods of standing and bending. 
• The employee is frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is also occasionally required to sit and stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to thirty pounds.

Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.