What are the responsibilities and job description for the ServiceNow Administrator position at Cloud and Things?
Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.
*This is an exempt position. Salary commensurate with experience*
Overview:
Location: New York, NY
Salary: $105,000 - $115,000
We are seeking a ServiceNow Administrator who will support our client with enterprise IT service management operations through administration, configuration, and enhancement of the ServiceNow platform. This role is responsible for maintaining core platform functionality, supporting integrations, and ensuring the reliability of ITSM, CMDB, ITOM, and related administrative processes. The ideal candidate will bring strong platform knowledge, hands-on technical experience, and the ability to support upgrades, testing, and ongoing operational improvements.
Duties:
AI-Assisted Resume Evaluation Notice
Cloud and Things – Talent Management
Notice to Candidates
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.
How AI Is Used
Our AI tools assist by:
Your Data and Privacy
Cloud and Things Data Handling:
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.
*This is an exempt position. Salary commensurate with experience*
Overview:
Location: New York, NY
Salary: $105,000 - $115,000
We are seeking a ServiceNow Administrator who will support our client with enterprise IT service management operations through administration, configuration, and enhancement of the ServiceNow platform. This role is responsible for maintaining core platform functionality, supporting integrations, and ensuring the reliability of ITSM, CMDB, ITOM, and related administrative processes. The ideal candidate will bring strong platform knowledge, hands-on technical experience, and the ability to support upgrades, testing, and ongoing operational improvements.
Duties:
- Administer and support the ServiceNow platform, including core ITSM modules
- Perform CMDB administration, including CI lifecycle management and data integrity oversight
- Configure and maintain ITOM/Event Management and alert administration processes
- Support and maintain integrations with enterprise monitoring tools such as AppDynamics, SolarWinds, and Dynatrace
- Administer certificate management processes within the platform
- Support contract management lifecycle administration
- Develop, configure, and maintain REST/SOAP WebAPI integrations and Integration Hub connections
- Configure and customize ServiceNow components including Business Rules, ACLs, workflows, and related platform features
- Support platform upgrades, regression testing, and release validation activities
- Create and maintain JavaScript-based scripts including business rules and client scripts
- Troubleshoot platform issues and support ongoing system improvements and operational stability
- Bachelor’s degree or combination of experience and education
- 4 years of experience in ServiceNow platform administration, including ITSM modules
- 4 years of experience in CMDB administration, CI lifecycle management, and data integrity
- 3 years of experience in ITOM/Event Management configuration and alert administration
- 3 years of experience supporting monitoring tool integrations, including AppDynamics, SolarWinds, and Dynatrace
- 3 years of experience with certificate management
- 3 years of experience with contract management lifecycle administration
- 4 years of experience with REST/SOAP WebAPI integrations and Integration Hub
- 4 years of experience with ServiceNow configuration and customization, including Business Rules, ACLs, and workflows
- 4 years of experience supporting platform upgrades, regression testing, and release validation
- 3 years of experience with JavaScript scripting, including business rules and client scripts
AI-Assisted Resume Evaluation Notice
Cloud and Things – Talent Management
Notice to Candidates
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.
How AI Is Used
Our AI tools assist by:
- Analyzing resumes against job requirements
- Supporting our recruiters in candidate data evaluation
- Ensuring consistent review standards across all applications
Your Data and Privacy
Cloud and Things Data Handling:
- Your information is processed securely and used exclusively for recruitment purposes
- Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
- You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: security@cloudandthings.com
- All personal information is handled confidentially in accordance with our privacy policy
- AI processing data is retained for a maximum of 90 days, after which it is deleted
- All data sent to AI tools is encrypted in transit and at rest
- AI tools comply with applicable privacy laws including GDPR and CCPA
- Personal data is anonymized or minimized wherever possible during AI processing
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.
Salary : $105,000 - $115,000