Receptionist

We are dedicated to fostering a dynamic and inclusive work environment where professionals can thrive. At CCMC, you will find a supportive culture that values collaboration, innovation, and personal growth. If you are inspired to help make a meaningful impact in the lives of our patients and the communities we serve, CCMC is the place for you. Consider joining us in our mission to provide exceptional care by applying today or reach out to CCMC’s Human Resources to learn more about the employment experience at CCMC! brittany.dodson@clintoncountymedicalcenter.com

Opportunity Summary: 

The Receptionist serves as the central point of coordination between patients and clinical staff, ensuring efficient front office operations and a positive patient experience. This role is responsible for patient check-in/check-out, maintaining accurate demographic and insurance information, scheduling, communication, and front-end billing support. The position ensures operational continuity so clinical, billing, and administrative teams can function effectively.

Benefits & Rewards

• Generous Paid Time Off 
• Paid Holidays 
• Regular employment, consistent pay
• Health, Dental, Vision
• Employer Retirement Contributions 
• Professional Development & Continuing Education Opportunities
• Employer-paid Life Insurance
• Access to Voluntary Long and Short-Term Disability Insurance
• Access to additional Voluntary Life Insurance
• Access to AD&D Insurance
• Paid on the job training
• Join a diverse and caring team
• Yearly uniform stipend
• Yearly CCMC health allowance 

Essential Duties: 

Patient Check-In / Check-Out & Front Desk Operations

• Greet patients and verify identity, demographics, and insurance information
• Collect copays, balances, and required documentation
• Notify clinical staff of patient arrival
• Schedule follow-up appointments and provide visit summaries
• Ensure accurate entry and updating of patient information in EHR/PM systems
• Maintain patient flow and minimize wait times 

Insurance Eligibility & Verification

• Verify insurance eligibility prior to appointments via payer portals
• Ensure accurate insurance data entry to prevent billing errors and denials
• Troubleshoot discrepancies and communicate issues to billing staff
• Maintain compliance with insurance policies and procedures

Scheduling & Patient Coordination

• Manage appointment scheduling and clinic flow
• Coordinate virtual and in-person appointments
• Communicate with patients regarding appointment logistics, delays, or changes

Documentation & Pre-Visit Preparation

• Print, organize, and label patient paperwork prior to appointments
• Review records to ensure required documentation is completed
• Update patient-submitted information from online systems 

Front-End Billing & Administrative Support

• Review front-end insurance denials and update information accordingly
• Process payments and maintain cash handling procedures
• Assist with medication-related documentation and distribution (as applicable)

As Needed:

• Assist at other clinic locations if required
• Support onboarding of new employees (e.g., insurance systems training)
• Answer incoming calls and assist with patient inquiries
• Provide coverage for other front desk roles when needed
• Assist with opening and closing duties, including facility readiness

Requirements: 

• High School Diploma or equivalent
• 2 years customer service, clerical, or medical office experience
• Embraces and embodies CCMC's core values: 

Preferences: 

• Healthcare front desk experience preferred

Physical Requirements: 

• Prolonged periods of sitting and standing at a front desk workstation
• Frequent typing, data entry, and use of a computer and phone systems
• Occasional walking throughout the clinic
• Ability to lift and carry up to 10–20 pounds (e.g., files, office supplies)
• Repetitive hand and wrist movements associated with clerical work

An Equal Opportunity Employer.

CCMC is an At-Will Employer. By submitting an application, you grant CCMC permission to contact the identified employers, references, and educational institutions to verify the information provided within this application. I further understand that any dishonest, false or incomplete answers or information on this application or subsequent interviews are grounds for immediate dismissal. Due to the nature of our work, should you be offered a conditional offer of employment a background check, fingerprinting, and drug screen are required prior to start date. Should you need assistance in completing this application for any reason please contact human resources at brittany.dodson@clintoncountymedicalcenter.com We would be happy to assist you personally.