What are the responsibilities and job description for the Senior HVAC Service Technician position at Climate Systems, LLC?
Climate Systems, LLC is seeking an experienced and driven Senior HVAC Service Technician to lead field operations, manage a team of commercial HVAC technicians, and ensure consistent delivery of high-quality service and installations. The ideal candidate will possess deep technical knowledge of commercial HVAC systems, strong leadership capabilities, and a commitment to safety, quality, and customer satisfaction.
Key Responsibilities
- Demonstrate a positive, customer-focused attitude to set a standard for the team to follow.
- Ensure the team maintains a professional appearance by wearing appropriate Climate Systems, LLC uniforms and hold team members accountable to do the same.
- Actively support upper management in setting clear goals and expectations for the team, ensuring alignment with company objectives.
- Exhibit support for companywide initiatives, regardless of personal opinion, to foster a cohesive and motivated team environment.
- Serve as a safety role model for the team, ensuring safety procedures are followed and promoting a culture of safety on job sites.
- Ensure safe work practices are implemented, and the work environment remains safe. Provide necessary job site safety training in line with OSHA regulations and Climate Systems safety policies.
- Ensure team members use proper Personal Protective Equipment (PPE) daily and maintain an understanding of its proper use.
- Understand the impact of company safety ratings on our ability to perform work for high-level, quality customers and guide the team to maintain high standards.
- Work closely with Service Coordinators to meet customer needs and foster a strong, cohesive team dynamic.
- Oversee daily service calls and ensure timely completion of electronic paperwork for the billing process.
- Assist in managing parts orders to ensure timely return to the client and avoid delays.
- Mentor team members on the importance of timely and efficient service call completion and reinforce its significance within the team.
- Participate in the on-call service rotation, ensuring availability to address urgent customer needs.
- Support sales efforts by helping to build strong customer relationships and actively assisting in selling additional work when opportunities arise.
- Assist the Sales team by conducting job site surveys and providing valuable input for estimates.
- Identify and address job site safety concerns, working closely with the Sales Team to ensure safe practices are followed.
- Ensure the team is proficient in utilizing Vendor and OEM Apps to troubleshoot, identify part numbers, check availability, and assess costs.
- Lead the rollout of these Apps to the team, ensuring that everyone is properly trained to maximize efficiency.
- Identify and implement industry-specific software tools and devices needed to maintain operational effectiveness and meet customer needs.
- Keep a current library of HVAC product information related to installation, operation, maintenance, service, and repair to support team members.
- Ensure team members are proficient in using specialized software tools, offering guidance on their operation and best practices.
- Other such duties and responsibilities as assigned from time to time.
Qualifications
- 10-15 years of experience in commercial or industrial HVAC service
- Prior experience supervising or mentoring technicians in a field-based role
- EPA Universal Certification (required)
- Strong diagnostic and troubleshooting skills for complex HVAC systems
- Proficiency with OEM/vendor apps and HVAC-related software tools
- Working knowledge of OSHA regulations and commitment to jobsite safety
- Excellent communication, leadership, and organizational skills
- Ability to read and interpret technical drawings, schematics, and manuals
- Valid driver’s license with a clean driving record
- Must be able to pass a drug screen and background check
Benefits
- Competitive salary and performance incentives
- Health, dental, and vision insurance
- Company paid Life Insurance and Long-Term Disability
- 401(k) with company match
- Paid time off and holidays