What are the responsibilities and job description for the Service Coordinator position at Climate Systems, LLC?
Climate Systems, LLC is currently seeking a motivated and organized Service Coordinator to join our team. This is an excellent opportunity for an individual who thrives in a fast-paced, customer-focused environment and aligns with our core values of integrity, accountability, ownership, and continuous improvement.
As a Service Coordinator, you will play a key role in ensuring efficient operations by managing client requests, scheduling service calls, and handling administrative tasks related to service orders, invoicing, and inventory management. You will work closely with our service team, field technicians, and service managers to maintain high standards of customer service and operational excellence.
At Climate Systems, we Do What’s Right by upholding the highest ethics and keeping long-term success in mind, even when challenges arise. You will be expected to Protect the Herd by valuing the safety, respect, and well-being of both customers and teammates. We encourage you to Own It—treating every project, tool, and customer interaction as your own and following through on every commitment. Finally, we strive to Get Better Every Day by learning, growing, and continuously improving our processes and ourselves.
If you are driven to serve others, take pride in your work, and want to be part of a team that lives its values every day, we invite you to apply and help us make a positive impact together.
Key Responsibilities
- Respond promptly and professionally to client calls, emails, and messages.
- Schedule and dispatch technicians throughout the day for service calls and repairs.
- Move work orders through the ERP system, ensuring accuracy and timely billing of completed work.
- Track parts and materials to ensure technicians are schedule quickly upon receipt
- Verify technician time and job completion daily in support of weekly invoicing and payroll.
- Assist with accounts receivable/payable and follow up on outstanding balances as requested.
- Maintain accurate client and service data in ERP and CRM systems.
- Prepare and track service quotes while supporting seamless hand-off from sales-to-service.
- Identify and recommend process improvements; participate in ongoing training.
- Uphold Climate Systems’ core values—Do What’s Right, Protect the Herd, Own It, and Get Better Every Day.
Requirements
- 3 years of service coordination or related experience, preferably in HVAC, controls, or electrical fields.
- Strong organizational skills; able to manage multiple priorities and meet deadlines.
- Clear, professional communication skills, verbal and written.
- Dependable team player with a strong sense of accountability.
- Proficient in Microsoft Office; ERP/CRM experience required (COINS a plus).
- Detail-oriented with strong problem-solving and analytical skills.
- Takes ownership of tasks and follows through to completion.
- Eager to learn, improve, and adapt to changing systems or processes.
- Positive, customer-focused attitude aligned with company values.
Benefits
- Competitive salary and performance incentives
- Health, dental, and vision insurance
- Company paid Life Insurance and Long-Term Disability
- 401(k) with company match
- Paid time off and holidays