Care Coordinator

EMPLOYER INFORMATION:
Clifford Beers is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.

PURPOSE:
The Care Coordinator will provide a blend of services to families. The Care Coordinator will provide direct coordination in serving as an advocate, service worker, and liaison on behalf of the client and his/her family utilizing a family-driven, strength- and community-based approach. As a member of an interdisciplinary team, the Care Coordinator will assist the family in developing solutions, identifying community resources and supports based on the family’s needs and help promote permanent connections that support the family within the community.  

KEY RESPONSIBILITIES:
The essential functions of this position, include, but are not limited to:
Interpersonal communication
 Establishing rapport with family members, schools and providers
Engaging, educating, empowering families in a manner appropriate in fostering relationships that lead to the family’s success
Tailor interactions to fit the tone, volume, and appropriate language for the client’s age and environment
 Collaboration and teamwork
Collaborate and participate in an interdisciplinary team related to client care; in conjunction with the Clinic’s larger team
Regular participation in staff meetings, team meetings, case conferences, and grand rounds as a vital team member of the Clinic 
Developing a shared understanding of respective roles and responsibilities of team members to ensure efficient collaboration 
Facilitating and monitoring implementation of each Plan of Care developed by the family’s team
Care planning & coordination
Engage families in the community and regularly conduct home visits 
Linking multiple services, healthcare providers, and community resources to meet families’ needs 
Ensuring flow and exchange of information among family members, the team, and linked providers/supports
 Screening & assessment
Processing and determining appropriate eligibility
Maintenance of accurate electronic clinical records
 Perform related and appropriate duties as assigned 
 

EDUCATION AND EXPERIENCE:
Bachelor’s level degree in a behavioral health field preferred
Or 5 years experience

COMPETENCIES:
Must demonstrate the following competencies:
Diversity and Inclusion: 
Foster an environment in which all members of the Clifford Beers community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of Clifford Beers.  Employees must make every effort to:
Treat others with respect
Practice cultural humility
Elicit and welcome different points of view
Integrity: 
Act ethically with honesty and consistency regardless of the situation.  Employees must make every effort to:
Be accountable for his or her own actions
Make decisions based on what is better for the families and employees
Build and maintain trust among co-workers and our families
Uphold honesty in all actions 
Excellence: 
Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners.  Employees must make every effort to:
Utilize data and research to provide the highest quality of care 
Regularly participate in professional development to stay abreast of most recent and progressive practices
Promote continuous quality assessment and improvement
Communication: 
The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others.  Employees must make every effort to:
Oral Communication
Speak clearly and in an organized manner that can be easily understood
Express ideas concisely and respectfully
Summarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunication
Hold herself or himself accountable for pitch, speed, tone and volume of voice while speaking
Show understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearance
Written Communication
Write clear and concise sentences devoid of grammatical and spelling errors
Tailor writing style to the audience of the message
Write in a respectful and tactful manner
SKILLS:
Must be able to demonstrate:

Family Engagement:
Knowledge of person centered care
Appropriate guidance and facilitation skills of families in the context of the culture, health status, and health needs

Technical:
Knowledge of basic group skills
Basic negotiation skills
Ability to delegate tasks, responsibilities, etc.
Excellent time management skills
Bilingual Spanish a plus

REQUIREMENTS:
Valid driver’s license and reliable transportation

TRAVEL:
This role may require travel throughout the State of Connecticut.  

PHYSICAL ABILITIES:
20 % of the time is spent making repetitive motions
50 % of the time spent sitting
10 % walking, bending, standing, stooping, crouching or kneeling
20 % of the time is spent using hands to type, write, or use controls
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

ENVIRONMENTAL CONDITIONS
Indoors, Environmentally controlled
Close Physical Proximity to coworkers
 

Salary : $22 - $25