What are the responsibilities and job description for the Mountain Springs Host position at Cliff Castle Casino Hotel?
Description
POSITION SUMMARY: Provide excellent guest service to buffet dining patrons to include greeting, seating, processing payment transactions, and providing assistance to servers in venue.
ESSENTIAL DUTIES: Specific areas of responsibility including, but not limited to:
QUALIFICATIONS
Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.
POSITION SUMMARY: Provide excellent guest service to buffet dining patrons to include greeting, seating, processing payment transactions, and providing assistance to servers in venue.
ESSENTIAL DUTIES: Specific areas of responsibility including, but not limited to:
- Greet, seat guests, answer telephones, provide information when requested.
- Assist with delivery of tableware, menus, beverages, as needed.
- Process To-Go orders accurately and timely.
- Process payment transactions accurately.
- Perform server, cashier, busser duties, as needed.
- Perform other tasks, as directed.
QUALIFICATIONS
Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.
- Required Education: N/A Preferred Education: N/A
- Work Experience: N/A
- Minimum 3 months’ experience as a food server, preferred.
- Knowledge, Skills, and Abilities:
- Be able to communicate effectively (fluency in English is required), multi-task, organize, and deliver exceptional service to Guests.
- Professional Licenses & Certifications Requirements:
- Required to have or obtain food handlers and alcohol service certifications.
- Must be 18 years old and be available for all shifts, including weekends and holidays.
- Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
- Must adhere to all Cliff Castle Casino Hotel policies and procedures.
- Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.