What are the responsibilities and job description for the Dealer position at Cliff Castle Casino Hotel?
Description
POSITION SUMMARY: Deal games in accordance with CCCH and department procedures. Manage game action and players’ bets, wins, losses, interaction to maintain accuracy and speed of gaming action, protect assets, and deliver exceptional Guest service.
ESSENTIAL DUTIES: Specific areas of responsibility including, but not limited to:
QUALIFICATIONS
Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.
POSITION SUMMARY: Deal games in accordance with CCCH and department procedures. Manage game action and players’ bets, wins, losses, interaction to maintain accuracy and speed of gaming action, protect assets, and deliver exceptional Guest service.
ESSENTIAL DUTIES: Specific areas of responsibility including, but not limited to:
- Deal games in a manner to create a fun experience for Guests while adhering to all CCCH policies, procedures, and regulatory requirements.
- Ensure game protection, efficient game pace, payout accuracy and speed.
- Manage game speed and player interactions.
- Call the supervisor for any game irregularities, questions, or decisions.
- Maintain a friendly, fun atmosphere by greeting and welcoming Guests to tables, interacting with Guests, using Guests’ names throughout interactions, and graciously expressing thanks for tips and toke bets.
- Tactfully handle stressful and difficult situations with Guests and other Team Members.
- Demonstrate knowledge of games and appropriate guidelines.
- Maintain an approachable and pleasant demeanor (eye contact, smile, greet) even when table is unoccupied.
- Maintain current knowledge of casino promotions and special events to share with Guests.
- Attend all meetings and training as required.
- Report any pertinent game information with incoming dealer.
QUALIFICATIONS
Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.
- Required Education: N/A Preferred Education: HS DIPLOMA
- Work Experience:
- Minimum 1 years’ experience as a card games dealer. Required work experience can be substituted by completion of an accredited, related training course.
- Knowledge, Skills, and Abilities:
- Must be able to pass a basic math test.
- Must be able to read and speak English fluently. Fluency in second languages a plus.
- Must possess sound, mature judgment.
- Must be dexterous and have good hand coordination.
- Must pass a live audition.
- Must be able to deal from a 6-deck shoe, operate basic equipment (automatic shuffler), and be able to deal to an average of 250 spots/hour (50 hands/hour with 4 spots each hand).
- Professional Licenses & Certifications Requirements: N/A
- Must be 18 years old and be available for all shifts, including weekends and holidays.
- Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
- Must adhere to all Cliff Castle Casino Hotel policies and procedures.
- Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.