Ast Hotel Manager/Revenue Analyst

POSITION SUMMARY: Oversee Hotel administrative operations to achieve occupancy goals and revenue targets.  Responsibilities include: ensuring front office guest service deliverables; design and implementation of pricing strategies; coordination of product and price packages to align with property  promotions, banquets, and special events bookings; and establishing and maintaining successful partnerships with online and third-party travel agencies relationships.

ESSENTIAL DUTIES: Specific areas of responsibility including, but not limited to:

• Conduct regional and local market analysis, analyze property historical data, perform rate yielding and forecasting, build and load packages and rate codes into Hotel Management System, booking engines and external sites, manage data and analyze reports from external sites (e.g., Booking.com and Expedia) to optimize product and price availability to maximize revenue for Hotel and Lodge properties.
• Utilizing internal and external data systems, create, analyze, distribute routine and ad hoc reports, as required.
• Assist Manager with staff selection, scheduling work assignments, training, coaching, counseling, and evaluating performance.
• Provide support to front office staff, as needed.  Cover breaks for Hotel Front Desk, assist Supervisors with billing and auditing corrections, and fill-in as Supervisor or Manager, as necessary.
• Assist with Guest recovery and mitigating guest complaints, as well as guest correspondence.
• Maintain current knowledge of services, promotions, and events offered by CCCH, utilize in rate planning and to inform guests, as needed.
• Generate Event Orders or Resumes, publish weekly and monthly event forecasts to include functions, room blocks and number of attendees.
• Assist Banquet and Event Sales with guest queries, site visits, and maintenance of Sales and Events Diary.
• Advise property Managers and Directors of relevant or important information pertaining to the property and/or operations.
• Create and Update SOP’s for both the revenue audit position as well as Hotel Front Desk.
• Perform a variety of administrative and clerical functions such as, answer/route telephone calls, take/distribute messages, process incoming and outgoing mail, prepare, distribute, and file internal and external correspondence, reports, and department records, purchase office supplies and input purchase requisitions and invoices into accounting system.
• Perform other duties as assigned.

QUALIFICATIONS

Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.

1. Required Education: HS DIPLOMA/4YR DEGREE   Preferred Education: N/A
2. Work Experience:
   1. Minimum of 2 years’ experience in clerical role at hotel property, required with at least 1 year hospitality experience in in the Northern Arizona market.
   2. 4 years’ experience in a supervisory or higher role, required.
   3. 1 years’ experience rate yielding experience, required
3. Knowledge, Skills, and Abilities:
   1. Must possess strong computer skills with Microsoft Office products and various hotel data management systems (OTA, PMS, GDS, Opera, etc.).  Must be able to type 60 wpm.
   2. Must have strong communication (verbal, written) skills and be able to effectively present information in one-on-one or small group situations.
   3. Must have solid organizational and planning skills with strong attention to details.
   4. Must be able to read and comprehend instructions, policies, procedures.
   5. Must be able to maintain professional composure in tense situations.
4. Professional Licenses & Certifications Requirements: N/A
5. Must be 18 years old and be available for all shifts, including weekends and holidays.
6. Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
7. Must adhere to all Cliff Castle Casino Hotel policies and procedures.
8. Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.