Systems Technician Information Technology

The Systems Technician, IT delivers on the mission and initiatives of the Information Technology (IT) organization. Accountable for service desk tasks and responsibilities. The position executes end user desktop support and maintenance. This role will demonstrate the various skills to resolve technical issues and follow written processes and documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:    

• Work with IT teammates to assist in research and document problem resolutions and maintain information technology systems.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Provide support for on-site hardware, software, and network connectivity issues.
• Ask questions to determine the nature of the issue and walk users through the problem-solving process.
• Write knowledge base articles based on established processes and best practices
• Utilize internal ticket system to track issues, time, and projects.
• Manage printer issues by working with our Managed Printer Servicer as well as perform minor fixes such as paper jams/driver issues.
• Setup, repair, and maintain workstations and phones.
• Update and close ticketed assignments using the IT ticket system.
• Follow up with users to ensure the issue has been resolved and gain feedback from users about computer usage.
• Install, setup, and track various software.
• Report immediately all suspicious and hazardous conditions to a supervisor.
• Understand and observe all safety guidelines and assure quality and safety by complying with all appropriate Click Bond policies and procedures.
• Assist in maintaining clean, orderly, and hazard-free work areas.
• Able to work with minimal supervision, be a self-starter and be detail oriented.  
• Other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to demonstrate the following competencies:

• Exceptional written and verbal communication skills.
• Excellent customer service skills.
• Ability to work independently and in a team environment. 
• Strong analytical skills with particular attention to detail.
• Ability to work under pressure with little guidance.
• Working knowledge of Windows 10 - 11 Operating Systems.
• Strong experience with Microsoft Office 365.
• Working knowledge of Thin Clients.
• Basic networking knowledge.
• Ability to write and read English.

EDUCATION AND/OR EXPERIENCE:

• 5 years of experience in a related field.
• Microsoft Certified Professional certifications preferred.

SUPERVISORY RESPONSIBILITIES:

• This is not a supervisory position.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work is primarily sedentary, although there may be some walking, standing, bending, and carrying of items, such as paper or books, weighing less than 10 pounds.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

CLICK BOND WAY – KEY ATTRIBUTES:

• Communicates respectfully to all team members, vendors, and visitors.
• Models a positive attitude.
• Actively listens to others and supports the team environment.
• Asks questions and learns from mistakes.
• Executes tasks with minimal errors in a timely and efficient manner.
• Attendance is consistent and meets or exceeds company standards.

Click Bond is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information or any other protected classification.

Click Bond complies with federal and state disability laws. Click Bond will provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact People Operations at 775.885.8000 or email: Careers@clickbond.com