Information Technology (IT) Technician

Open: April 16, 2026

Close: April 29, 2026

Summary:

Under direct supervision of the Information Technology Director, the Information Technology Technician provides technical support for the Yerington Paiute Tribe’s information technology systems and infrastructure. The IT Technician assists in the installation, maintenance, and troubleshooting of hardware, software, network systems, telecommunications, and end-user devices.

The IT Technician serves as a primary point of contact for helpdesk support, assisting tribal staff with technical issues and ensuring the efficient operation of computer systems, phone systems, and communication technologies. This position performs routine system maintenance and supports the IT Director in implementing technology solutions, maintaining system security, and ensuring reliable IT services across all departments.

Responsibilities:

Technical Support & Help Desk:

• Provide first-level technical support to tribal staff for hardware, software, network, email, and telecommunications issues.
• Respond to helpdesk requests in a timely and professional manner via in-person, phone, or electronic communication.
• Troubleshoot and resolve issues related to login access, passwords, email accounts, printers, and software applications.
• Escalate complex technical issues to the IT Director as necessary.
• Follow up with users to ensure full resolution of issues.

Hardware & Software Support:

• Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripheral equipment.
• Assist with software installation, updates, and troubleshooting.
• Perform routine maintenance and upgrades to computer systems.
• Assist in imaging and deployment of new equipment.

Network & Systems Support:

• Assist in maintaining network systems including LAN/WAN connectivity and internet access.
• Support basic network troubleshooting including connectivity and access issues.
• Assist in monitoring system performance and reporting issues to the IT Director.
• Support server maintenance and system updates as directed.

Email & User Account Support:

• Assist with setup, maintenance, and troubleshooting of user email accounts.
• Reset passwords and manage user access under direction of the IT Director.
• Assist in maintaining account security and access controls.

Telecommunications Support:

• Assist in maintaining phone systems including VoIP, desk phones, and voicemail systems.
• Provide support for phone connectivity issues and basic system configurations.
• Assist with cellular phone setup, troubleshooting, and device support.
• Help track and maintain inventory of phones and communication devices.

Inventory & Asset Management:

• Maintain inventory records of IT equipment including computers, mobile devices, phones, and software.
• Assist in tracking assignments, replacement, and lifecycle of IT assets.
• Prepare equipment for new employees and collect equipment during employee separations.

Vendor & Service Support:

• Assist the IT Director in coordinating with vendors and service providers.
• Report service issues and assist in troubleshooting with external providers when necessary.

Documentation & Training:

• Assist in creating and updating technical documentation and user guides.
• Provide basic training and guidance to staff on IT systems and equipment use.

Organizational Support:

• Support the IT Director in implementation of IT projects, upgrades, and system improvements.
• Maintain confidentiality of sensitive tribal data and information.
• Perform related duties as assigned.

Knowledge, Skills and Abilities:

Knowledge of:

• Basic computer hardware, software, and operating systems
• Network systems including LAN/WAN and internet connectivity
• Email systems and user account management
• Telecommunications systems including VoIP and mobile devices
• IT troubleshooting and diagnostic techniques

Skills in:

• Troubleshooting technical issues and resolving problems efficiently
• Providing customer service and technical support to end users
• Communicating technical information in a clear and understandable manner
• Maintaining records and tracking inventory
• Working independently and as part of a team

Ability to:

• Learn and apply new technologies and systems quickly
• Prioritize multiple tasks and respond to urgent technical issues
• Maintain confidentiality of sensitive information
• Follow instructions and work under supervision
• Establish and maintain effective working relationships

Qualifications:

• Associate’s degree in information technology, Computer Science, or a related field; or
• One (1) to three (3) years of experience in information technology support, helpdesk services, or related field.
• Experience with computer systems, software installation, and troubleshooting preferred.
• An equivalent combination of education, training, and relevant work experience that demonstrates the required knowledge, skills, and abilities may be considered.
• Must successfully pass a background investigation.
• Must possess or obtain a valid driver’s license.
• Must comply with all Tribal policies and confidentiality requirements.
• Experience working in a government, Tribal, or public sector environment.
• Familiarity with Microsoft Office and common business applications.
• Basic knowledge of network systems and cybersecurity practices.