What are the responsibilities and job description for the Customer Service Clerk - Delray Beach (Multiple Positions) position at Clerk of the Circuit Court & Comptroller, Palm Beach County?
Description
Start Your Career with a Purpose - and a smile! We offer on the job training!
Do you have a knack for helping people and keeping things organized? We're looking for a Customer Service Clerk to join our Violations Bureau and Civil department located in our beautiful Delray Beach Courthouse!
Violations Bureau
As a customer service clerk in the Violations Bureau, you will be on the front lines of delivering excellent service to the public. Whether it's answering questions about traffic citations, accepting payments, or setting court hearings, your calm demeanor and great communication skills will keep things running smoothly. You will have the exciting opportunity to gain complex knowledge on traffic citations, reinstating drivers licenses, misdemeanors cases, county ordinances, and much more!
Civil
As a Court Specialist customer service clerk in you will assist a wide-range of customers coming into the courthouse seeking assistance in relation to civil matters, i.e. passports, marriage licenses, filing civil cases and more! Among other duties, you will be tasked with accepting payments and answering customer inquiries via phone and email.
We offer on the job training! So, if you are motivated, reliable, and ready to learn, we will help you grow!
This position is eligible for a one dollar per hour stipend which has already been added to the salary advertised. The one dollar per hour stipend will be awarded upon completion of the introductory period. The stipend will no longer apply should the employee transfer out of this position.
Why join our Clerk family? Because our Clerk family is our top priority! Total Compensation packages include:
FUNCTIONS SPECIFIC TO VIOLATIONS BUREAU AREA
High school diploma (or GED) supplemented by five (5) years of recent and relevant experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data preferably in an automated systems environment; or an equivalent combination of education training and experience. Some vocational or college courses preferred. Once qualified deputization may be required to perform the assigned functions.
Additional Qualification For Customer Service In Civil
Note: Vacancy postings may be cancelled at any time based on business needs. Applicants who have applied will be notified of cancellations. Applicants who have applied will be notified of cancellations. Applicants with a disability who require accommodation within the application/interview process should direct a request in advance to human resources at careers@mypalmbeachclerk.com or 561 355 4172.
The Clerk of the Circuit Court & Comptroller is an Equal Opportunity Employer and a Drug-Free Workplace. Depending on the position, candidates are subject to drug screening, a physical and a background check as a condition of employment. Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and that certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Pursuant to Florida Statute 295, Section 09 (b) and (c), Veterans’ Preference promotion preference shall apply to a person who was a veteran when employed by the state or its political subdivision and who was recalled to extended active duty and shall apply only to a veteran's first promotion after reinstatement or reemployment, without exception. The Clerk of the Circuit Court & Comptroller’s Officevalues the service veterans and their family members have given to our country and that the Clerk’s office supports the hiring of returning service members and military spouses. To claim preference, an applicant must complete and upload both the Veterans’ Preference Claim Form and required documentation prior to the position’s posted closing date. Hiring decisions are based on qualified candidates’ non-numerical assessments and numerical assessments, which include interviews. If an applicant claiming veterans’ preference for a vacant position is not selected, they may file a complaint with the Florida Department of Veterans' Affairs (DVA), 11351 Ulmerton Road, Suite 311, Largo, FL 33708. If an applicant seeking veterans’ preference in employment in the state of Florida is not selected for the position and is so notified, they must file their complaint with the DVA within 60 calendar days from the date the applicant is notified.
The Clerk of the Circuit Court & Comptroller, Palm Beach County is an elected official. While the office is considered local government, the culture is similar to business operations in a private or public company. Our divisions are winning awards, solving problems, and improving the processes for our customers. For their service, the total compensation package for our employees includes a competitive salary with retirement benefits, comprehensive benefits package, training and more.
View benefits information.
Start Your Career with a Purpose - and a smile! We offer on the job training!
Do you have a knack for helping people and keeping things organized? We're looking for a Customer Service Clerk to join our Violations Bureau and Civil department located in our beautiful Delray Beach Courthouse!
Violations Bureau
As a customer service clerk in the Violations Bureau, you will be on the front lines of delivering excellent service to the public. Whether it's answering questions about traffic citations, accepting payments, or setting court hearings, your calm demeanor and great communication skills will keep things running smoothly. You will have the exciting opportunity to gain complex knowledge on traffic citations, reinstating drivers licenses, misdemeanors cases, county ordinances, and much more!
Civil
As a Court Specialist customer service clerk in you will assist a wide-range of customers coming into the courthouse seeking assistance in relation to civil matters, i.e. passports, marriage licenses, filing civil cases and more! Among other duties, you will be tasked with accepting payments and answering customer inquiries via phone and email.
We offer on the job training! So, if you are motivated, reliable, and ready to learn, we will help you grow!
This position is eligible for a one dollar per hour stipend which has already been added to the salary advertised. The one dollar per hour stipend will be awarded upon completion of the introductory period. The stipend will no longer apply should the employee transfer out of this position.
Why join our Clerk family? Because our Clerk family is our top priority! Total Compensation packages include:
- Generous paid time off and 17 paid holidays – yes you read that right!
- Superior health care plans with lower costs to you
- Retirement choices through the Florida Retirement System and deferred compensation plan
- Award-Winning Wellness Program that gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
- Tuition Reimbursement
- Qualifying employer for Public Service Loan Forgiveness
- Work with a purpose
- Give back to the community
- Be part of a family
- Build your skills
- Pursue career advancement opportunities
- Reach your professional and personal goals
FUNCTIONS SPECIFIC TO VIOLATIONS BUREAU AREA
- Employees assigned to the Violations Bureau area perform the essential functions as outlined above as well as:
- Cashiers criminal traffic and ordinance violations; reinstates driver's licenses.
- Scans and updates over-the-counter citations.
- Sets court hearings.
- Provides statistical reports; runs collections process and payoff requests; performs other customer service related functions.
- Employees assigned to the Branch Court Services area perform the essential functions as outlined above as well as:
- Accepts documents for recording; identifies document type; verifies statutory requirements.
- Calculates and cashiers related taxes and fees; issues certified copies.
- Performs specialized recording tasks including the processing of Declaration of Domicile and Domestic Partnership.
- Scans documents; verifies legibility of documents scanned into the Official Records.
- Accepts VAB petitions and documents to be filed in existing County Civil cases.
- Processes e-filed documents.
- Cashiers criminal traffic and ordinance violations; reinstates driver's licenses.
- Scans and updates over-the-counter citations.
- Sets court hearings.
- Provides statistical reports; runs collections process and payoff requests; performs other customer service related functions.
- Assists Court Specialist Lead and management team with quality control overall departmental efficiency and procedural development as needed.
- Marriage license and ceremony duties: processes marriage licenses; generates and issues licenses; performs marriage ceremonies for all customers; cashiers related fees; records licenses into the Official Records.
High school diploma (or GED) supplemented by five (5) years of recent and relevant experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data preferably in an automated systems environment; or an equivalent combination of education training and experience. Some vocational or college courses preferred. Once qualified deputization may be required to perform the assigned functions.
Additional Qualification For Customer Service In Civil
- Must be a US Citizen or US non-citizen national pursuant to 22 C.F.R. 51.22(b) to perform passport services.
- General Customer Service Principles
- Communicating clearly and professionally both verbally and in writing
- Problem Solving
- Data Entry
Note: Vacancy postings may be cancelled at any time based on business needs. Applicants who have applied will be notified of cancellations. Applicants who have applied will be notified of cancellations. Applicants with a disability who require accommodation within the application/interview process should direct a request in advance to human resources at careers@mypalmbeachclerk.com or 561 355 4172.
The Clerk of the Circuit Court & Comptroller is an Equal Opportunity Employer and a Drug-Free Workplace. Depending on the position, candidates are subject to drug screening, a physical and a background check as a condition of employment. Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and that certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Pursuant to Florida Statute 295, Section 09 (b) and (c), Veterans’ Preference promotion preference shall apply to a person who was a veteran when employed by the state or its political subdivision and who was recalled to extended active duty and shall apply only to a veteran's first promotion after reinstatement or reemployment, without exception. The Clerk of the Circuit Court & Comptroller’s Officevalues the service veterans and their family members have given to our country and that the Clerk’s office supports the hiring of returning service members and military spouses. To claim preference, an applicant must complete and upload both the Veterans’ Preference Claim Form and required documentation prior to the position’s posted closing date. Hiring decisions are based on qualified candidates’ non-numerical assessments and numerical assessments, which include interviews. If an applicant claiming veterans’ preference for a vacant position is not selected, they may file a complaint with the Florida Department of Veterans' Affairs (DVA), 11351 Ulmerton Road, Suite 311, Largo, FL 33708. If an applicant seeking veterans’ preference in employment in the state of Florida is not selected for the position and is so notified, they must file their complaint with the DVA within 60 calendar days from the date the applicant is notified.
The Clerk of the Circuit Court & Comptroller, Palm Beach County is an elected official. While the office is considered local government, the culture is similar to business operations in a private or public company. Our divisions are winning awards, solving problems, and improving the processes for our customers. For their service, the total compensation package for our employees includes a competitive salary with retirement benefits, comprehensive benefits package, training and more.
View benefits information.
