What are the responsibilities and job description for the Audiology Patient Care Coordinator position at CLEAR SIGHT PARTNERS, LLC?
Description
At Sight360, we are building the region’s premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients across 15 different locations in the Greater Tampa Bay area. From routine eye exams and optical retail, to medical optometry, ophthalmology, and surgical procedures, our patients experience end-to-end personalized care and service.
We are seeking a skilled and compassionate Audiology Patient Care Coordinator to assist in providing exceptional care to our hearing-impaired patients.
Requirements
Objective Summary: The Audiology Patient Care Coordinator will be responsible for coordinating patient appointments, verifying hearing aid benefits, and obtaining prior authorization for patient services. Additionally, the assistant will perform annual hearing aid checks, in office repairs, coordinate and complete hearing aid repair forms, unboxing of inventory, and other various administrative tasks as instructed by the Director of Audiology.
Essential Functions and Responsibilities:
- Hearing aid benefit verification and entry into third party payer portals
- Prior authorization for devices when necessary using Availity or Insurance Portal sites
- Supply Inventory upkeep and coordinate with Director for ordering of supplies
- Counsel patients on hearing aid related issues, expectations, and maintenance
- Unboxing and assembling orders for Audiologist
- Answering Voicemails and Incoming calls of existing patients needing assistance
- Documentation of Assistant Visits
- Review charts and reach out to providers as needed to verify or validate orders
- Maintain pt follow up protocol and retention via management of EMR System
- Basic Diagnostic Testing when warranted and supervised by Audiologist
- Other Duties as assigned by manager or designee
Supervisory Responsibility:
- Position reports to Practice Manager or Designee
- No direct reports
Working Conditions and Environmental/Physical Demands:
- Standing/walking 95% of the day to perform the essential job duties.
- Full body rotation (i.e., bending, stooping, twisting, etc.)
- Ability to lift at least 20lbs.
- Communicating with others to exchange information.
- Repeating motions that may include the wrists, hands and/or fingers.
- No adverse environmental conditions expected.
Position/Type/ Expected Hours of Work:
- This is a full-time onsite hourly position and core hours of work and days are Monday through Friday 8:30 a.m. to 4:30 p.m.
Travel:
- Travel between clinic locations is required and scheduled at the discretion of the clinical managers or designee.
Qualifications:
- High School Diploma or GED
- Experience working in the Medical Field
- Experience with EHR Documentation and Medical Records Keeping
- Audiology Assistant experience is preferred but not required
Skills:
- Excellent customer service skills
- Strong keyboard and computer skills
- Ability to organize time and prioritize responsibilities
- Ability to work quickly and efficiently
- Attention to detail
- Proactive and optimistic