Medical Office front desk/ Patient coordinator

Overview
Join our dynamic healthcare team as a Medical Office Front Desk/Patient Coordinator, where your energetic and organized approach will be the heartbeat of our patient experience! In this vital role, you will serve as the first point of contact for patients, ensuring smooth clinic operations and delivering exceptional customer service. Your proactive communication and attention to detail will help create a welcoming environment, streamline appointment scheduling, and support efficient medical administrative workflows. If you thrive in fast-paced settings and are passionate about healthcare support, this opportunity is perfect for you to make a meaningful impact every day!

Duties

• Greet patients warmly, verify their information, and check them in efficiently using electronic health record (EHR) systems such as E clinical , Epic, Meditech, or Athenahealth.
• Manage appointment scheduling through medical office management software, ensuring optimal flow and minimal wait times.
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes to facilitate accurate billing.
• Collect and document patient information accurately, review medical records for completeness, and assist with intake procedures.
• Answer multi-line phone systems with professional phone etiquette, direct calls appropriately, and handle patient inquiries with care.
• Support medical billing by coding procedures using CPT (Current Procedural Terminology), ICD-10/ICD-9 codes, and assisting with documentation review for accuracy.
• Maintain organized medical records and ensure compliance with HIPAA regulations to protect patient confidentiality.
• Assist with office management tasks such as filing, data entry, and managing electronic health records (EHR) systems like eClinicalWorks or Dentrix.
• Support clinical staff by coordinating care plans, scheduling follow-up appointments, and managing patient flow within the clinic environment.

Skills

• Strong knowledge of medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and medical billing procedures.
• Proficiency in EMR/EHR systems including Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft for documentation and scheduling.
• Experience with insurance verification processes and Medicare/Medicaid billing requirements.
• Excellent customer service skills with the ability to communicate clearly and professionally in person and over the phone.
• Bilingual abilities are highly valued to serve diverse patient populations effectively.
• Prior clinic or dental office experience is preferred to understand workflow dynamics thoroughly.
• Computer literacy including Microsoft Office Suite (Word, Excel) along with typing skills such as 10-key typing for efficient data entry.
• Familiarity with health information management standards like HIPAA to ensure confidentiality at all times.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment.
• Strong organizational skills for managing medical records, appointment schedules, and administrative documentation efficiently. Embark on a rewarding career supporting healthcare delivery through exceptional administrative support! We value proactive team players who are committed to providing outstanding patient service while maintaining accuracy in all clerical functions. Join us in creating a positive healthcare experience that patients will remember!

Pay: $15.00 - $18.00 per hour

Work Location: In person

Salary : $15 - $18