Front Office Specialist

Description

At Sight360, we are building the region’s premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients across 15 different locations in the Greater Tampa Bay area. From routine eye exams and optical retail, to medical optometry, ophthalmology, and surgical procedures, our patients experience end-to-end personalized care and service.

Requirements

Summary Objective: Front Office Specialist will provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Typical responsibilities include all aspects of the clinic administrative operations from scheduling appointments, validating insurance and payment authorization. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.

Essential Functions and Responsibilities:

• Serve patients by scheduling visits, maintaining EMR records, accounts and greeting them for their appointments
• Keep patient appointments on schedule by validating eligibility, initiating and following up on prior authorizations, and notifying appropriate staff of patient arrival
• Comfort patients by anticipating their needs, answering their questions, maintaining a clean and organized reception area, and maintaining inventory of basic supplies
• Ensure availability of treatment information by receiving, filing and retrieving patient records and mail quickly and completely
• Maintain patient accounts by obtaining, recording, and updating insurance and personal financial information
• Protect patient rights by maintaining confidentiality of personal and financial information
• Maintain operations by following processes, procedures and reporting necessary changes
• Accept deliveries and route them to appropriate departments when required
• Answer incoming calls
• Contribute to team effort by accomplishing related tasks as needed
• Review charts and reach out to providers as needed to verify or validate orders
• Work at multiple facilities within the market as needed

Supervisory Responsibility:

• Position reports to Lead or Supervisor of Front Office Coordinators
• No direct reports

Working Conditions and Environmental/Physical Demands:

• Sedentary work that primarily involves sitting/standing.
• Moving about to accomplish tasks or moving from one worksite to another.
• Light work that includes moving objects up to 20 pounds.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Operating motor vehicle.
• No adverse environmental conditions expected.

Position/Type/ Expected Hours of Work:

• Generally shifts may begin as early as 6:30 a.m and run as late as 6:30 p.m. Shifts are assigned at time of hire. 

Travel:

Travel to facilities in the market may be required based on business needs.

Qualifications:

• 2-3 years of clerical/reception experience in a medical office setting
• EMR Experience
• Ability to type 40 to 50 WPM

Skills and Abilities:

• Proficiency with standard office software applications (Outlook, Microsoft Office ®)
• Detail oriented
• Ability to multi-task and work across the organization
• Excellent communication and interpersonal skills
• Enjoys interacting with patients, techs, and other healthcare professionals
• Enjoys creating a friendly atmosphere
• Good at coordinating with others to meet collective goals
• Proactive and optimistic