Field Service Technician 2 or 3

Clean Tech Job Description 

Job Title: Field Service Technician (FST2)

Department: Field Service

Reports to: Site Manager

FLSA Status:  Non-exempt

Position Summary / Job Scope

If you like to make equipment work better, this is the role for you. As a Field Service Technician, you’ll work at customer sites where you are the face of Clean Tech and an integral part of a vibrant and diverse team.

We train our Field Service Technicians to support the technology that the world relies on to ensure clean air. You are a steward of the environment when Centrotherm Abatement Systems perform to their potential. You’ll work beside global customers to install, maintain and upgrade their Centrotherm equipment, delivering world-class support for multimillion-dollar production systems. 

Minimum Knowledge and Skills

This is a technical, hands-on role and will be compensated on an hourly (non-exempt) basis. You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience would be obtained through a combination of prior education level classes, and current level school classes, projects, research, and relevant previous job and/or internship experience. The following skills are valued for success:

• Great communication skills to interact with the factory and other customers/stakeholders within a diverse organization
• Role modeling safety and attention to detail in following procedural requirements related to the handling of hazardous production materials
• Excellent verbal and written communication skills
• Teamwork skills
• Interpersonal skills
• Proficiency with hand tools including multi-meters
• Proficiency with Microsoft Office
• Personal focus on safety for the individual and those around them

Essential Functions and Major Responsibilities

((An * denotes duties or responsibilities judged to be "secondary functions" in terms of the American with Disabilities Act or ADA) 

• Leads preventative maintenance inspections and required corrective maintenance duties and major repairs on Centrotherm equipment.
• Performs periodic system maintenance per customer schedules and requirements.
• Assists in technically complex troubleshooting work.
• Performs work within generally defined parameters.
  1. Assignments are semi-routine and completed by referencing work instructions, PTPs or other written instruction. 
• Installs equipment upgrades utilizing equipment documentation and work instructions. 
• Assists with training new employees on preventative maintenance tasks. 
• Requires some degree of judgment in resolving nonstandard problems. Normally receives general instructions on most work. 
• Meets company and customer reporting requirements ensuring accurate logs are maintained. 
• Ahere to all company and customer safety policies.  
• All other duties as assigned by Supervisor.
• Not intended to be an exhaustive list of all job duties as other similar responsibilities may be added within the scope of the job.

Secondary Functions

• Communicates with customers and internal stakeholders regarding equipment status and escalations. 
• Assists with part ordering, maintaining parts inventory.
• Completes failure analysis paperwork, part shipping and part decontamination documentation as required. 
• Assists with developing pre-task plans, troubleshooting plans and structured problem-solving plans.

Preferred Qualifications:

• 2 years of experience operating and performing repairs and preventative maintenance in a semiconductor manufacturing or other similar industry.

Minimum and Preferred Education/Training/Experience

The candidate must possess at least two of the following educational or experience requirements:

• Associate of Arts or Associate of Science degree in STEM or technical program.
• Military service with 12 months of experience considered in lieu of degree and/or equivalent technical degree experience.
• Technical certification or trade school diploma.
• 6 months of experience gained through a certification, apprenticeship, or other facilities experience.

Physical Requirements and Working Conditions 

Must be able to:

• Work in an environment with potentially hazardous materials wearing coveralls, hoods, booties, safety glasses and gloves.
• May require use of a respirator.
• May require the ability to carry out a coworker in case of emergency. 

• Work a fixed schedule as determined by management and customer requirements. Monday-Friday or compressed work weeks both day and night.

Clean Tech Job Description 

Job Title: Field Service Technician (FST3)

Department: Field Service

Reports to: Site Manager

FLSA Status:  Non-exempt

Position Summary / Job Scope

If you like to make equipment work better, this is the role for you. As a Field Service Technician, you’ll work at customer sites where you are the face of Clean Tech and an integral part of a vibrant and diverse team.

We train our Field Service Technicians to support the technology that the world relies on to ensure clean air. You are a steward of the environment when Centrotherm Abatement Systems perform to their potential. You’ll work beside global customers to install, maintain and upgrade their Centrotherm equipment, delivering world-class support for multimillion-dollar production systems. 

Minimum Knowledge and Skills

This is a technical, hands-on role that requires a high level of technical aptitude and will be compensated on an hourly (non-exempt) basis. You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience would be obtained through a combination of prior education level classes, and current level school classes, projects, research, and relevant previous job and/or internship experience. The following skills are valued for success:

• Excellent communication skills to lead communication with the factory and other customers/stakeholders within a diverse organization
• Be a role model for others by emulating our culture of safety and attention to detail
• Solving complex technical problems using all resources available including procedures, equipment schematics, manuals and work instructions
• Understanding of procedural requirements related to the handling of hazardous production materials
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Expert with using hand tools including multi-meters
• Proficiency with Microsoft Office
• Personal focus on safety for the individual and those around them

Essential Functions and Major Responsibilities

((An * denotes duties or responsibilities judged to be "secondary functions" in terms of the American with Disabilities Act or ADA) 

• Leads preventative maintenance inspections and required corrective maintenance duties and major repairs on Centrotherm equipment.
• Performs periodic system maintenance per customer schedules and requirements.
• Participates in technically complex troubleshooting work.
• Performs work routinely outside generally defined parameters.
  1. Assignments are non-standard and completed by referencing work instructions, PTPs or equipment schematics. 
• Install equipment upgrades utilizing equipment documentation and work instructions. 
• Communicates with customers and internal stakeholders regarding equipment status and escalations. 
• Assists with training new employees on preventative and corrective maintenance tasks.
• Apply sound judgement and reason to solve non-standard equipment problems. 
• Meets company and customer reporting requirements ensuring accurate logs are maintained. 
• Ahere to all company and customer safety policies.  
• All other duties as assigned by Supervisor.
• Not intended to be an exhaustive list of all job duties as other similar responsibilities may be added within the scope of the job.

Secondary Functions

• Works with customers and internal stakeholders to order parts and maintain parts inventory as required. 
• Use model-based problem solving to articulate complex equipment issues.
• Completes failure analysis paperwork, part shipping and part decontamination documentation as required. 
• Assists with developing pre-task plans, troubleshooting plans and structured problem-solving plans.

Preferred Qualifications:

• 5 years of experience operating and performing repairs and preventative maintenance in a semiconductor manufacturing or other similar industry.

Minimum and Preferred Education/Training/Experience

The candidate must possess at least three of the following educational or experience requirements:

• Associate of Arts or Associate of Science degree in STEM or technical program.
• Military service with 12 months of experience considered in lieu of degree and/or equivalent technical degree experience.
• Technical certification or trade school diploma.
• 12 months of experience gained through a certification, apprenticeship, or other facilities experience.
• Minimum 2 years working on semi-conductor manufacturing equipment and support equipment. 

Physical Requirements and Working Conditions 

Must be able to:

• Work in an environment with potentially hazardous materials wearing coveralls, hoods, booties, safety glasses and gloves.
• May require use of a respirator.
• May require the ability to carry out a coworker in case of emergency. 

• Work a fixed schedule as determined by management and customer requirements. Monday-Friday or compressed work weeks both day and night.