Inside Sales & CSR -Bilingual (Eng/Sp) HIALEAH

Our Company:

At Classic Metals Supplier, we redefine outdoor living with premium aluminum products for patios and outdoor spaces designed to combine style, durability, and innovation. As a trusted supplier, we take pride in delivering high-quality solutions that help our customers transform their environment into timeless, functional retreats.

Our success is built on a foundation of excellence, innovation, and customer satisfaction, but what truly sets us apart is our people. Rooted in integrity, respect, and a passion for continuous improvement, our culture empowers bold ideas, fosters collaboration, and celebrates every contribution. We lead with intention and embrace calculated risks. Since day one, our core values -positive mental attitude, teamwork, and loyalty- have guided every decision and every customer interaction. 

At Classic Metals Supplier, we consider our people our greatest asset. We invest in their growth, support their ambitions, and create opportunities for both personal and professional development. We believe that when our team thrives, our company thrives. That’s what makes us more than a workplace, it’s a place to build, grow, and lead with pride. 

Together, we build more than products—we build a legacy of excellence in outdoor living.
 
Who You Are:

You are a motivated professional with a passion for collaboration and achieving results. You excel in organization and time management, and you bring valuable experience in sales and customer engagement. Your ability to connect with customers and build lasting relationships sets you apart in the field. You are driven, self-motivated, and thrive in a fast-paced environment where continuous growth is encouraged.

About the Role:

We are seeking a highly motivated and experienced Bilingual Inside Sales & Customer Service Representative to join our team in Hialeah. This hybrid role is responsible for managing inbound and outbound sales activities, nurturing client relationships, and providing exceptional customer support. The successful candidate will be responsible for managing customer inquiries, processing orders, and providing exceptional customer service in both English and Spanish. As a key member of our sales team, you will play a critical role in driving revenue growth and ensuring customer satisfaction.

We are interested in every qualified candidate who is eligible to work in the United States. However, we cannot sponsor visas.

Key Responsibilities:

1. Inside Sales:

• Proactively reach out to leads and existing customers via phone, email, and CRM tools.
• Identify customer needs and recommend appropriate products or services.
• Prepare and deliver quotes, follow up on proposals, and close sales.
• Maintain accurate records of sales activities and customer interactions in the CRM system.
• Collaborate with the marketing team to support campaigns and promotions.
• Meet or exceed monthly sales targets.

1. Customer Service:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering solutions.
• Process orders, forms, applications, and requests.
• Follow up with customers to ensure satisfaction and retention.
• Maintain a deep understanding of company products and services to provide accurate information.

Qualifications:

• Highschool diploma or equivalent
• Fluent in both English and Spanish
• Eligible to work in the United States
• Proven experience in inside sales and customer service
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude and a team-oriented mindset.
• Strong attention to detail and organizational skills
• Proficient in Microsoft Office Suite
• Execute the essential duties of the position, with or without accommodation.

Physical Requirements 

• This position operates in both a retail showroom and warehouse setting. The employee may be exposed to varying temperatures, noise levels, typical of a warehouse environment.
• Must be able to sit, stand, and walk for extended periods. Frequent movement between the front counter, office area, and warehouse floor is required.
• Regular use of hands and fingers to operate a computer, point-of-sale system, telephone, and other office equipment. Occasional handling of product samples or paperwork.
• Must be able to read and interpret data on a computer screen, printed documents, and product labels. Vision abilities required include close vision, color vision, and the ability to adjust focus.
• Must be able to clearly communicate with customers, vendors, and team members in person, over the phone, and via email. Occasionally it is required to lift or move product samples, small boxes, or office supplies weighing up to 20 pounds.

Skills:

As a Bilingual Inside Sales Customer Service Representative, you will utilize your excellent communication and interpersonal skills to manage customer inquiries and provide exceptional service in both English and Spanish. Your strong attention to detail and organizational skills will be essential in processing orders and maintaining accurate records. Proficiency in Microsoft Office Suite and familiarity with CRM software will enable you to collaborate effectively with the sales team and identify new business opportunities. Additionally, your ability to multitask and work in a fast-paced environment will be critical in ensuring timely delivery to customers and driving revenue growth.

What We Offer:

• Base salary with monthly commissions tied to sales performance.
• Health, dental, and vision insurance. 
• Life benefits: Accident, Critical illness, Disability, Term life
• Employee Assistance Program (EAP).
• Paid time off and holidays.
• On-the-job training: Learn while you work with hands-on training tailored to your role
• Opportunities for career advancement.
• Employee discounts.