What are the responsibilities and job description for the Customer Service & Scheduling Coordinator position at Classet?
Ace Handyman Services North Seattle is Hiring a Customer Service & Scheduling Coordinator!
Location: Seattle, WA
Schedule: Monday-Friday
Employment Type: Full-Time | W-2
Pay Rate: $25-$30/hour
Overview
Ace Handyman Services North Seattle is looking for a dependable and organized Customer Service & Scheduling Coordinator to help keep daily operations running smoothly.
This role is ideal for someone who thrives in a fast-paced environment, communicates professionally, and can confidently manage scheduling, customer interactions, and office coordination without constant supervision.
You'll play a critical role in supporting customers, coordinating schedules for craftsmen, and ensuring day-to-day workflows stay organized and efficient.
As the business continues to grow, there will be opportunities for advancement and increased responsibility.
Responsibilities
Must Have
Location: Seattle, WA
Schedule: Monday-Friday
Employment Type: Full-Time | W-2
Pay Rate: $25-$30/hour
Overview
Ace Handyman Services North Seattle is looking for a dependable and organized Customer Service & Scheduling Coordinator to help keep daily operations running smoothly.
This role is ideal for someone who thrives in a fast-paced environment, communicates professionally, and can confidently manage scheduling, customer interactions, and office coordination without constant supervision.
You'll play a critical role in supporting customers, coordinating schedules for craftsmen, and ensuring day-to-day workflows stay organized and efficient.
As the business continues to grow, there will be opportunities for advancement and increased responsibility.
Responsibilities
- Answer incoming phone calls, emails, and text messages professionally
- Assist customers with scheduling services quickly and accurately
- Manage and coordinate schedules using ServiceTitan
- Keep technician schedules organized and optimized
- Enter and maintain accurate customer and job information
- Follow up on leads, estimates, and upcoming appointments
- Support daily office and administrative operations
- Prioritize tasks and maintain workflow independently
- Coordinate multiple jobs and schedule updates throughout the day
- Deliver excellent customer service while solving scheduling challenges
Must Have
- 1-3 years of customer service, administrative, or scheduling experience
- Strong communication and phone skills
- Ability to stay organized in a fast-paced environment
- Comfortable using computers and scheduling software
- Ability to multitask and prioritize effectively
- Reliable, professional, and self-motivated
- Ability to work independently with minimal supervision
- Scheduling or dispatch experience
- Experience in home services or trades industries
- ServiceTitan experience
- Experience handling multiple calls and tasks simultaneously
- Medical, Dental & Vision insurance for full-time employees
- 401(k)
- Paid vacation
- Paid sick leave in accordance with Washington state requirements
- Stable Monday-Friday schedule
- Growth and advancement opportunities
- Supportive and team-oriented work environment
Salary : $52,000 - $62,400