What are the responsibilities and job description for the Veterinary Receptionist-Client Service Representative position at Classen View Veterinary Clinic?
Classen View Veterinary Clinic is seeking a Veterinary Receptionist-Client Service Representative to join our team.
At Classen View Veterinary Clinic, we believe the first impression starts the moment someone walks through our doors or calls our office. We are looking for a warm, compassionate, gregarious, and dependable receptionist who genuinely enjoys helping both people and their pets.
This position is ideal for someone who thrives in a fast paced environment, remains calm under pressure, and can provide exceptional customer service even during emotional or stressful situations.
What we are looking for in a team member-
The idea candidate is:
* Friendly, welcoming, and naturally compassionate
* An excellent communicator with a positive attitude
* Able to connect with people from all backgrounds and personalities
* Patient, empathetic, and understanding with clients experiencing stressful situations
* A team player who works well with different personalities and contributes to a positive workplace culture
* Organized, dependable, and ability to multi task efficiently
* Comfortable handling multi phone lines while assisting clients in person
* Detail oriented with strong computer and organizational skills.
* Professional in appearance and communication
*Willing to learn and accept coaching to continually improve
*Reliable, punctual, and committed to providing outstanding service
Base Responsibilities Include:
* Greet clients and patients with warmth and professionalism
*Answer phones, schedule appointments, and respond to client questions
* Check patients in and out accurately
*Process payments and maintain accurate medical records
* Communicate effectively with doctors, technicians, boarding assistants and management
*Help to maintain a clean, organized and welcoming lobby
* Assist with other front office duties as needed
Our Ideal Team Member:
We are looking for someone who understands that every interaction matters, Some days you will celebrate new puppies and kittens with excited families. Other days you will help comfort clients saying goodbye to a beloved pet. Compassion, kindness, and professionalism are essential in every interaction.
About Us:
Classen View Veterinary Clinic is a family owned business that was established 50 years ago! We enjoy taking an interest in our team members personal and professional development. Care and compassion for our team members is just as important to us as the care we provide for clients and patients. We are looking to add a member to our clinic family that wants to grow in the veterinary profession and we will work with you to help you achieve this goal. Classen View is looking for a someone with previous customer care experience. Veterinary experience is a plus but we will train a qualified candidate with no previous veterinary experience. We are looking to add a part time individual to our team who is responsible, compassionate, honest, hard working and loves working in a fun environment. This position is perfect for anyone who wants to continue growing in the veterinary field, looking for a long term career, and enjoys building a relationship with clients, patients and our well established team and doctors.
We have 2 different part time roles that we would like to fill: The hours/days required for this position is as follows:
Option #1 :
Monday 7:45-6 pm with lunch break
Wednesday 7:45 am- 6 pm with lunch break
Friday 7:45 am- 6 pm with lunch break
Option # 2
Tuesday 7:45 am- 6pm with lunch break
Thursday 7:45 am- 6 pm with lunch break
Friday 2pm - 6 pm
4 holiday shifts (2 hours) annually to assist caring for our boarding pets.
If you are looking to join a practice that respects all team members, has an amazing work family environment, great peer and Doctor relationships and offers growth and learning, we are your clinic! We offer great pay, health insurance for full time employees, continued education, paid holidays (full time), vacation pay (full time), uniform allotment, pet benefits and an upbeat work environment!
Job Types: Part-time
- Pay: $14.00 - $18.00 per hour
Job Type: Part-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Application Question(s):
- Have you typically remained in your previous positions for at least 12 months or longer? If not, please briefly explain the circumstances.
- What are you looking for in your next long term role?
Experience:
- Client Service : 1 year (Required)
Work Location: In person
Salary : $14 - $17