What are the responsibilities and job description for the Front Desk Receptionist position at Clarksville Dental Care?
We are a small, friendly dental practice looking for a reliable, organized, and motivated Full-Time Dental Front Desk Receptionist to join our team! No experience is necessary - we are willing to train the right candidate with a high school diploma and eagerness to learn. We are looking for someone who is a team-player and wants to work in a fun, energetic, and positive environment where our goal is to provide quality care to our patients. Pay will be commensurate with experience. Our office has a fixed schedule with our open hours being Mon/Tue from 9-6 PM, Wed/Thur from 9-5 PM, and Fri from 9-1 PM. We are seeking someone who is professional, detail-oriented, comfortable multitasking, and able to provide excellent customer service while helping our office run efficiently.
Key Responsibilities
- Greet patients, manage check-in, and provide a welcoming experience with a smile.
- Answer incoming phone calls, respond to patient inquiries, and assist with scheduling.
- Maintain the daily schedule by confirming, scheduling, and managing existing appointments to keep a productive schedule.
- Collect copayments, outstanding balances, and process patient payments.
- Help maintain accurate patient records, insurance information, and contact details.
- Verify dental insurance eligibility, benefits, deductibles, annual maximums, and coverage limitations.
- Assist with pulling/filing charts in alphabetical order, inputting insurance verification into charts, and other administrative duties.
- Communicate effectively with the other front desk staff as well as the dentist, dental assistants, and patients to ensure smooth daily operations.
- Ensure the front office area, waiting room, and bathrooms are tidy and presentable, stocking supplies and cleaning when necessary.
- Maintain patient confidentiality and follow HIPAA requirements at all times.
Qualifications
- Previous dental front desk experience is preferred but not required.
- Solid written and verbal communication skills.
- Experience in Microsoft Office Suite and/or Google Drive.
- Knowledge of dental insurance verification and basic dental terminology is a plus.
- Fast learner who demonstrates strong communication, organizational, and multitasking skills.
- Comfortable discussing treatment costs and collecting payments.
- Ability to work independently, take initiative, and solve problems.
- Dependable, punctual, and professional.
- Friendly attitude and commitment to excellent patient care.
- Willingness to learn and help wherever needed in a small practice.
- Familiarity with Dentrix software is a plus.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 39.0 per week
Benefits:
- 401(k) matching
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Chart Filing: 1 year (Preferred)
- Dental office: 1 year (Preferred)
- Office Administration: 1 year (Required)
Work Location: In person
Salary : $16 - $18