What are the responsibilities and job description for the Customer Service position at CLARK RESTAURANT SERVICE, LLC?
General Statement of Duties: This position is responsible for providing excellent customer support, resolving inquiries, and ensuring customer satisfaction through effective communication and problem-solving.
Classification: Full-time position
Supervision Received: Reports to Customer Service Manager
Supervision Exercised: None
Education: High school diploma or GED (Associate’s Degree preferred)
Experience: 1 year of prior experience in foodservice or customer service
License or Certification: None
FLSA: Non-exempt
Essential Duties and Responsibilities:
Respond to customer inquiries via phone, or in-person in a timely and professional manner
Provide accurate information about products and services
Coordinate with warehouse, shipping, and inventory teams to ensure order accuracy and timely fulfillment
Resolve customer complaints and issues efficiently, escalating when necessary
Maintain records of customer interactions and transactions
Process orders, forms and requests
Collaborate with other departments to address customer needs
Performs other related duties as assigned
Clark Restaurant Services offers the following range of benefits including 401K, Paid Time Off, Medical, Dental, Vision, Short-term disability, Long-term disability, Cancer, Accident, Life and AD&D.
Qualifications:Required Skills and Qualifications:
Detailed-oriented individual who strives for accuracy, excellent verbal and written communication, excellent math and negotiation skills
Customer service orientated, strong interdepartmental and cross-departmental communications
Problem solver, inquisitive and self-motivated
Knowledge of MS Office
Organizes effectively and efficiently, ability to find voids within product offering
Demonstrates the ability to maintain stable performance under stressful conditions and order deadlines, ability to multi-task
Must possess excellent written and oral communication skills
Physical Requirements:
The physical requirements are within the general range of an office position. The job requires extensive wrist and hand movements for computer tasks, and a certain amount of stooping, bending, carrying, kneeling, walking, and moving bulky packages and boxes of heavy materials potentially weighing up to 50lbs. The job may require unusual or irregular work hours. All individuals are required to be able to perform these movements without significant risk of injury to themselves or others, or to otherwise demonstrate or explain how they can perform the essential functions of the job.