Information Technology Support Specialist

Our client, a Bronx-based nonprofit, is seeking an IT Support Specialist (Tier I) to provide first-level technical support to end users across the organization. Reporting to the IT Administrator, this role is responsible for troubleshooting hardware, software, and basic network issues while delivering excellent customer service and timely resolutions. This is an ideal opportunity for a hands-on IT professional who enjoys supporting users in a dynamic, mission-driven environment.

IT Support Specialist (Tier I)

Location: On-site (Bronx)

Salary Range: $58,000–$65,000

Key Responsibilities

• Respond to help desk tickets, emails, and walk-in support requests in a timely and professional manner
• Diagnose and resolve basic hardware issues, including desktops, laptops, printers, and peripherals
• Assist with software installation, updates, and configuration on end-user devices
• Troubleshoot common network connectivity issues (Wi-Fi access, permissions, basic connectivity)
• Provide account-related support such as password resets and access requests
• Escalate complex technical issues to Tier II support or system administrators as needed
• Document incidents, resolutions, and asset information within IT systems
• Support onboarding and offboarding processes, including device setup, account provisioning, and policy assignment via Active Directory and MDM tools
• Ensure compliance with IT security policies and data protection standards
• Assist with routine IT operations such as inventory management and equipment setup
• Provide on-site support at multiple locations as required

Required Skills & Qualifications

• 1–2 years of hands-on IT support or help desk experience
• Working knowledge of Windows and Mac operating systems and common business applications
• Familiarity with computer hardware components and troubleshooting techniques
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP preferred)
• Strong communication skills and a customer-service mindset
• Ability to follow established procedures and work effectively within ticketing systems
• Valid driver’s license and reliable transportation

Preferred Qualifications

• CompTIA A , Network , or Security certifications
• Cisco CCNA
• Microsoft certifications (e.g., Microsoft 365 Certified: Fundamentals)
• Experience supporting a nonprofit organization

Education

• High school diploma required
• Associate’s or Bachelor’s degree in IT or a related field preferred

Work Environment

• Office-based role with occasional travel between sites
• May require lifting and moving IT equipment (approximately 25–50 lbs)