Information Technology Specialist

Job Title:                 Senior IT Specialist

Location:                  New York, NY (in-office)

Salary:                       $100K – $125K Bonus

Prestigious NY law firm seeks a Senior IT Specialist to join their Team

Responsibilities:

•      Administer and maintain on-premises and cloud-based IT environments.

•      Configure, deploy, and maintain computers, printers, scanners, phones, and other technology.

•      Set-up new workstations, configure SaaS, and apply system updates.

•      Set up user accounts, devices, permissions, and access to firm systems for new hires, applying the firm’s security standards, and update the hardware and Saas inventories.

•      Offboard departing staff promptly: disable accounts and access, recover devices, and preserve email and documents per firm retention policies.

•      Diagnose, troubleshoot, and fix problems with computers, printers, phones, other equipment, and

networks.

•      Log, track, and resolve support requests using help desk software.

•      Troubleshoot issues with the firm’s SaaS applications and technology platforms, including email, document management systems, VPNs, legal technology platforms, and others.

•      Track systemwide outages and issues and provide notifications and real-time updates to staff.

•      Configure and maintain multifactor authentication and other user access and security systems.

•      Configure, maintain, and monitor backups of firm data.

•      Monitor vendor compliance with internal data protection policies, industry standards, and regulatory

•      requirements.

•      Create internal procedure documentation and how-to guides to provide to staff.

•      Draft and circulate notifications and real-time updates about system outages, repairs, and other issues to staff.

•      Work with the Manager of Cybersecurity and Technology Strategy to develop technology-related projects and initiatives and make recommendations to firm leadership

•      Serve as the primary operational point of contact and liaison with external technology vendors and outside IT providers

•      Manage the evaluation, selection, and onboarding process for new IT hardware, SaaS, and service providers

•      Track and resolve vendor escalations, service failures, or disputes

•      Monitor vendor compliance with internal data protection policies, industry standards, and regulatory requirements

Qualifications:

•      Senior Specialist: 3 years of progressive IT experience involving infrastructure management, cloud integration (AWS/Azure), or specialized cybersecurity tasks.

•      Proficiency with the Microsoft 365 administrative environment, including Entra ID, Exchange Online, and related Microsoft 365 administration tools

•      Strong working knowledge of Microsoft Office applications, particularly Outlook and Word

•      Familiarity with law firm technology or the legal industry, including document management systems, legal research platforms, eDiscovery platforms, accounting systems, and legal AI tools

•      A bachelor’s degree in a computer or STEM-related field