What are the responsibilities and job description for the Jira Specialist/ Engineer position at PROTEK INFORMATION TECHNOLOGY SERVICES, LLC?
The Jira Specialist/ Engineer with 5 -7 years of hands-on technical experience. This person focuses on enterprise-level platform management, custom automation, complex integrations and governance. A would like to have is the ability to provide coaching, mentoring, and guiding product teams, leaders, and stakeholders through Agile adoption and transformation initiatives across a large government nyc enterprise.
This role requires demonstrated experience enabling and supporting Jira on the team but should be understand coach and/or enterprise transformation efforts in large, complex environments with expertise in Jira as a coach/ leader.
It advances large-scale coach transformation efforts by promoting Agile principles, fostering cross-functional collaboration, and driving continuous improvement. The Agile Coach partners with teams to enhance delivery practices, align outcomes with business objectives, and improve operational excellence.
Key Responsibilities (5–7 Years Level)
At the 5–7 year mark, expectations move past basic project creation into high-level architecture and troubleshooting:
- Platform Administration & Architecture: Manage global permissions, custom schemes (screens, fields, issue types), project hierarchies, and instance health.
- Workflow & Automation Engineering: Design, build, and maintain complex multi-step custom workflows and automation rules using native tools or apps like ScriptRunner or Automation for Jira.
- Integrations & APIs: Connect Jira with enterprise systems (e.g., GitHub, GitLab, Slack, SSO/Identity providers, or ERPs) via REST APIs, webhooks, or native connectors.
- Upgrades & Migrations: Lead server-to-Cloud or Data Center migrations, project consolidation, and regular platform upgrades while testing plugins for compatibility.
- Governance & Security: Enforce data governance, access controls, license management, and compliance standards across spaces and projects.
- Consulting & User Enablement: Partner with cross-functional teams, gather business requirements, design custom dashboards/JQL (Jira Query Language) filters, and train end-users.
Bachelor’s or a master’s degree in computer science, Information Technology, Engineering, or a related field
· Experience: 5 to 7 years of hands-on experience administering and configuring Jira and Atlassian tool suites in complex, multi-team enterprise environments.
· Ability to clearly Speak English
· Technical Skills:
o Proficient in JQL (Jira Query Language), SQL, and database management.
o Experience with scripting and automation (Groovy, JavaScript, Python, or REST APIs).
o Strong familiarity with Agile/Scrum frameworks, ITIL service management principles, and DevOps pipelines.
· Certifications (Preferred/A Plus): Atlassian Certified Jira Administrator or Atlassian Certified Managing Jira Projects.
· Proven experience coaching for jira implementations in large, complex environments
· Demonstrated hands-on experience leading enterprise-wide agile transformation initiatives
· Strong background in change management, organizational design, and driving cultural transformation at scale
· Certified Agile Coach (ICP-ACC, ICP-ATF), Certified Scrum Professional (CSP), SAFe Program Consultant (SPC), or equivalent credentials.
Salary : $70 - $80