Night Auditor/Overnight Front Desk Agent

Job Summary
Join our dynamic hospitality team as a Night Auditor/Overnight Front Desk Agent, where you will be the welcoming face and vigilant guardian of our hotel during the overnight hours. This energetic role combines guest service excellence with administrative precision, ensuring a smooth and memorable experience for all guests arriving or departing during the night. You’ll be responsible for managing front desk operations, handling guest inquiries, and performing nightly audits to maintain the highest standards of hospitality management. If you thrive in a fast-paced environment and possess a passion for guest relations, this position offers an exciting opportunity to showcase your hospitality expertise and make a lasting impact on our guests’ stay.

Responsibilities

• Welcome and assist guests with check-in and check-out processes, providing friendly and professional customer service at all times
• Manage multi-line phone systems, answer inquiries promptly, and provide accurate information about hotel services and local attractions
• Conduct nightly audit procedures, including balancing accounts, verifying reservations, and preparing financial reports to ensure operational accuracy
• Handle guest requests, resolve issues efficiently, and maintain positive guest relations to enhance overall satisfaction
• Monitor security cameras and perform routine safety checks to ensure the safety of guests and staff during overnight hours
• Maintain detailed records of all transactions, incident reports, and shift logs to ensure compliance with hotel policies
• Support hotel management with administrative tasks such as updating reservation systems and coordinating special requests

Requirements

• Proven experience in hospitality management or hotel front desk operations, preferably in a resort or similar setting
• Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued
• Knowledge of hotel management systems, night audit procedures, and front desk operations
• Excellent phone etiquette and proficiency in handling multi-line phone systems with professionalism and courtesy
• Ability to work independently during overnight shifts while maintaining high energy levels and attention to detail
• Familiarity with guest services, hotel policies, and hospitality standards to deliver exceptional guest experiences
• Flexibility to work overnight hours, including weekends and holidays as needed

Join us in creating memorable stays for our guests while advancing your career in hospitality! We are committed to fostering a vibrant work environment where your skills shine and your enthusiasm makes a difference.

Pay: From $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Life insurance
• Paid jury duty
• Paid time off
• Vision insurance

Work Location: In person

Salary : $13