What are the responsibilities and job description for the Director – Salesforce position at Claddagh Resources?
Title: Engagement Director – Salesforce (Dallas, TX)
About the role
A tier-1 global IT services and consulting firm is hiring an Engagement Director to own end-to-end Salesforce program delivery for a major enterprise account. This is a senior P&L-accountable leadership role responsible for revenue growth, delivery excellence, and both customer and employee satisfaction across a large Salesforce program.
What you'll do
- Lead and grow a team of technical resources, owning their professional and technical development
- Hold quantified targets across revenue growth, order booking, operating margin, and CSAT/ESAT
- Define and execute the long-term Enterprise Solutions strategy against quarterly and monthly KPIs
- Drive demand generation and capture through disciplined pipeline and performance reviews
- Lead opportunity generation and proposal development (proactive pursuits plus RFP/RFI responses)
- Manage program budgets, KPIs, risks, and delivery quality across multiple time zones
- Build and manage client relationships at the VP and CXO level
- Conduct scheduled engagement reviews between customers and delivery leaders
What you'll bring
- Proven experience leading large Salesforce programs and multi-cultural teams across time zones
- Prior leadership of a team of 50 and ownership of engagements worth $5M
- Deep functional and technical fluency across Salesforce clouds
- Strong executive presence and ability to navigate complex client organizations
- Energy / Healthcare / Medical industry domain background desirable (medical equipment, pharma distribution, healthcare technology a plus)
- Salesforce certification (Sales/Service Cloud Consultant, Admin, and/or Technical Architect)
Location: Dallas, TX — minimum 4 days in office
Compensation: $165-215k
Salary : $165,000 - $215,000