What are the responsibilities and job description for the Operations Manager position at City Wide Property Services, Inc.?
Job Summary
Lead the region. Elevate the standard. We’re looking for a hands-on Operations Manager to run operations across the Fremont market—owning service delivery, leading and developing Service Managers and field teams, and ensuring client commitments are met every day. This is a true operational leadership role with responsibility for KPI performance, safety, staffing, proposals/special projects, and oversight of fleet and facilities. If you’ve built strong teams, stabilized multi-site operations, and can balance customer relationships with disciplined execution, you’ll thrive here.
Responsibilities
- Lead, coach, and hold Service Managers and field staff accountable to ensure client expectations and service standards are consistently met.
- Drive performance management, including ongoing feedback, skill development, and written action plans to correct underperformance.
- Maintain a regular field presence—conduct site visits, customer walks, and property inspections to verify quality and operational effectiveness.
- Ensure teams achieve monthly KPI targets (e.g., service tickets, proposals, inspections, and other performance measures).
- Support new account onboardings and help develop/execute maintenance plans; follow up to confirm service commitments are being met.
- Manage and oversee tag work/special projects, including scheduling through the company portal and creating client proposals when needed.
- Serve as a primary escalation point for client concerns—provide timely communication, project updates, and identification of property liabilities.
- Respond to emergencies on client properties by coordinating solutions and directing technicians/resources within scope.
- Oversee timekeeping processes for field staff (time portal accuracy, leave requests, HR/Payroll questions) and step in as needed when coverage is limited.
- Promote continuous improvement: implement operational procedures (with executive approval), improve workflows, and lead monthly safety/operations meetings.
Qualifications & Requirements
- Proven leadership experience; building maintenance experience preferred.
- Technical background preferred.
- Bilingual skills are a plus.
- Strong written and verbal communication skills and the ability to work effectively with executives, staff, and clients.
- Highly organized with strong interpersonal, analytical, and problem-solving abilities; able to multitask in a fast-paced environment.
- Proficiency with common business tools (Microsoft Word, Excel, PowerPoint) and Google applications; comfortable using email, Teams chat, and mobile/portal tools.
- Flexible schedule with availability to support operational needs after standard business hours when required.
- Must be able to pass a drug screen and background check.
- Dependable attendance and consistent follow-through on assignments.
At City Wide Property Services, people come first. Founded in 2000, City Wide has grown steadily from a small operation into a trusted leader in commercial property maintenance, serving clients across the Western United States. Our longevity and continued growth are built on trust, accountability, and a commitment to doing things the right way—for our clients and our employees. We foster a culture of open communication and ownership, where team members are empowered to solve problems proactively, grow their skills, and build meaningful, long‐term careers while making a real impact in the communities we serve.
Salary : $90,000 - $110,000