What are the responsibilities and job description for the Account Manager position at City Wide Property Services, Inc.?
Job Summary
Account Manager - Commercial Property Services
City Wide Property Services is seeking an experienced Account Manager to manage, retain, and grow a portfolio of commercial clients. This field-based position conducts property walkthroughs, coordinates maintenance services, resolves client concerns, prepares proposals, and identifies opportunities to expand recurring services.
Internally, the position is titled Service Manager.
Responsibilities
- Manage client relationships as the primary contact and ensure responsive, professional service.
- Inspect properties to identify maintenance, safety, and liability concerns and recommend appropriate solutions.
- Coordinate services and communicate client expectations clearly to internal operations teams.
- Prepare proposals, negotiate agreements, and identify recurring and additional service opportunities.
- Resolve service issues promptly and maintain accurate records in company systems.
- Meet monthly KPIs for inspections, proposals, service tickets, and other performance measures.
- Support and motivate team members to deliver consistent, high-quality service.
Qualifications
- At least two years of key account management, client service, or related experience.
- Proven sales ability, including assessing needs and recommending tailored building-maintenance solutions.
- Excellent communication and interpersonal skills across all organizational levels.
- Strong leadership, organization, time-management, problem-solving, and negotiation skills.
- Proficiency with Microsoft Office, particularly Excel, mobile devices, and business applications.
- Valid driver’s license and a driving record that meets company requirements, subject to a Motor Vehicle Record check.
- Associate degree in business, sales, or a related field preferred.
At City Wide Property Services, people come first. Founded in 2000, City Wide has grown steadily from a small operation into a trusted leader in commercial property maintenance, serving clients across the Western United States. Our longevity and continued growth are built on trust, accountability, and a commitment to doing things the right way—for our clients and our employees. We foster a culture of open communication and ownership, where team members are empowered to solve problems proactively, grow their skills, and build meaningful, long‐term careers while making a real impact in the communities we serve.
Salary : $70,300 - $90,000