Circulation Clerk

Summary:  This position serves as the frontline for all customer service and is a cooperative member of the library team. Assists customers in borrowing and using library materials, services, and equipment; shelves and organizes library materials.

Supervision Received:  Library Director

Supervision Exercised: None

Essential Job Functions:

1. Assist patrons with checking in, checking out, and renewing library material
2. Shelf and organize library materials.
3. Answer patron questions and provide solutions regarding the circulation of library materials.
4. Assist patrons in locating materials and other sources of information, including readers’ advisory.
5. Answer general reference questions using print and online resources.
6. Provide general assistance to patrons using public computers.
7. Make copies, solve minor copier problems, send faxes, and scan items. 
8. Empty and check in items in the book drop.
9. Perform opening and closing procedures. 
10. Monitor and maintain building security and safety standards.
11. Develop displays within the library.
12. Read shelves for accuracy and maintain an orderly and organized collection.
13. When necessary, answer incoming telephone calls, handle patron requests, provide general library information, and direct calls to appropriate staff members for assistance. 
14. Attend mandatory library meetings and training, continuing education seminars, and community events as appropriate. 
15. Ability to work nights and weekends.
16. Adhere to customer service guidelines and procedures as established by the library.
17. Present the Williston Community Library and its services in a positive manner. 
18. Other duties will be assigned that support and promote the general operation of the library.
19. Perform all work duties and activities in accordance with City policies and procedures.

Required Knowledge, Skills and Abilities: Ability to follow verbal and written instructions to perform detail-oriented duties accurately. Ability to perform several tasks simultaneously and under pressure. Excellent verbal, written, and telephone skills. Flexibility in scheduling; ability to work days, evenings and weekends as required. Shows enthusiasm and commitment to excellent customer service, genuine public service orientation and ability to work with all age groups and diverse populations of customers. Ability to operate library computers and other equipment; keyboarding, filing, basic math and alphabetizing skills. Required experience with Microsoft Office programs. Ability to work independently and with a team. Knowledge of and willingness to follow and enforce library policies, procedures and techniques. Ability to become proficient in the use of the Integrated Library System (ILS).

Note:  The functions and duties listed are intended only as illustrations of the various types of work that may be performed. The omission of the specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

To be granted veterans preference, the required forms, letters or certificates must be submitted with the application. 

The City of Williston does not discriminate on the basis of race, color, national origin, sex, genetics, religion, age or disability in employment or the provision of services and complies with the provisions of the North Dakota Human Rights Act. 

The City of Williston is an Equal Employment Opportunity/Affirmative Action Employer.