What are the responsibilities and job description for the Dispatcher position at City of Webster Groves?
Nature of Work
Fulltime, temporary, non-exempt position.
Position designed to train qualified individuals in order to prepare them to become Telecommunicator Trainees and/or Call Takers with Mesilla Valley Regional Dispatch Authority.
SAFETY SENSITIVE POSITION SUBJECT TO DRUG AND ALCOHOL TESTING ACCORDING TO MVRDA POLICY
Duties and Responsibilities
under stress and make decisions.
emergency.
personnel and equipment needed in accordance with prescribed
procedures.
Equivalent to a high school diploma. Prefer one (1) year experience in communications operations; preferably as communications clerk, call taker, or dispatcher. Experience in use of computer terminal and/or multi-line telephone systems desirable. 30 words per minute typing proficiency. A combination of education, experience, and training may be applied in accordance with MVRDA policy.
Form DD-214 Honorable Discharge, if applicable, and valid NM Class D Drivers License or equivalent issued by another state, as a requirement for various certifications. Position requires an acceptable driving record in accordance with MVRDA policy.
NMLEA Police Radio Dispatch Certification, NMCIC and NCIC Certification, Emergency Medical Dispatch (EMD) Certification, American Red Cross CPR Certification (All required certifications will be obtained during 8 week training session with the exception of the NMLEA Police Radio Dispatch Certification which must be obtained within 12 months of hire date).
Knowledge, Skills, And Abilities
Basic Computer and record keeping skills. Adult level training and professional reading and writing abilities. Strong interpersonal skills and the ability to work independently with minimal supervision. Ability to operate radio broadcasting and receiving equipment, computer and teletype equipment, and to operate a multiple telephone console. Must speak clearly, work under stress and make decisions. Bilingual (English/Spanish) is preferred. Ability to work with co-workers and the public in a respectful, courteous manner including belligerent, irate, distressed or anxious callers. Overtime is mandatory and shift work is required.
Seasonal/temporary positions are not eligible for City sponsored benefits.
01
I understand and accept that in order to be considered for this position, I must attend a mandatory pre-employment orientation. The sessions will be held on Friday, August 1st at 6 p.m. OR Saturday, August 2nd at 10 a.m. at the MVRDA Conference Room located at 130 W. Lohman Avenue. For directions or further information, contact Charlie Young at (575) 640-2407. Applicants that do not attend the mandatory orientation will not be eligible for hire.
Do you have the equivalent of a high school diploma?
Do you have the equivalent of a valid Class D - Operator Driver's License?
From which State is your Driver's License issued?
05
What is your Driver's License number?
06
What is the expiration date on your Driver's License?
07
This position has a preference of one (1) year experience in communications operations; preferably as a Communications Clerk, Calltaker, or Dispatcher. Select from the options below, your years of experience.
Do you type a minimum of 30 words per minute or more?
Do you have experience in operating a computer terminal?
Do you have experience operating a multi-line telephone system?
What languages other than English to you speak proficiently? Please indicate.
12
List any certifications you currently hold that are relevant to this position.
Fulltime, temporary, non-exempt position.
Position designed to train qualified individuals in order to prepare them to become Telecommunicator Trainees and/or Call Takers with Mesilla Valley Regional Dispatch Authority.
SAFETY SENSITIVE POSITION SUBJECT TO DRUG AND ALCOHOL TESTING ACCORDING TO MVRDA POLICY
Duties and Responsibilities
- Training will include, but is not limited to the following:
- Operates radio broadcasting and receiving equipment,
under stress and make decisions.
- Operates communications equipment to receive incoming calls for
emergency.
- Operates telephone console, questions caller to determine the
personnel and equipment needed in accordance with prescribed
procedures.
- Scans status charts or computer screens to determine available
- Monitors alarm systems, operates a two-way radio to dispatch
- Relays instructions.
- Types commands on computer keyboard to update files and
- Tests communications and alarm systems to ensure
- May provide pre-arrival instructions to caller and generally acts
- Works rotating shifts (i.e. Shift Work) with mandatory overtime.
- May be exposed to belligerent or irate callers.
- Other duties as assigned by the Training Supervisor.
Equivalent to a high school diploma. Prefer one (1) year experience in communications operations; preferably as communications clerk, call taker, or dispatcher. Experience in use of computer terminal and/or multi-line telephone systems desirable. 30 words per minute typing proficiency. A combination of education, experience, and training may be applied in accordance with MVRDA policy.
Form DD-214 Honorable Discharge, if applicable, and valid NM Class D Drivers License or equivalent issued by another state, as a requirement for various certifications. Position requires an acceptable driving record in accordance with MVRDA policy.
NMLEA Police Radio Dispatch Certification, NMCIC and NCIC Certification, Emergency Medical Dispatch (EMD) Certification, American Red Cross CPR Certification (All required certifications will be obtained during 8 week training session with the exception of the NMLEA Police Radio Dispatch Certification which must be obtained within 12 months of hire date).
Knowledge, Skills, And Abilities
Basic Computer and record keeping skills. Adult level training and professional reading and writing abilities. Strong interpersonal skills and the ability to work independently with minimal supervision. Ability to operate radio broadcasting and receiving equipment, computer and teletype equipment, and to operate a multiple telephone console. Must speak clearly, work under stress and make decisions. Bilingual (English/Spanish) is preferred. Ability to work with co-workers and the public in a respectful, courteous manner including belligerent, irate, distressed or anxious callers. Overtime is mandatory and shift work is required.
Seasonal/temporary positions are not eligible for City sponsored benefits.
01
I understand and accept that in order to be considered for this position, I must attend a mandatory pre-employment orientation. The sessions will be held on Friday, August 1st at 6 p.m. OR Saturday, August 2nd at 10 a.m. at the MVRDA Conference Room located at 130 W. Lohman Avenue. For directions or further information, contact Charlie Young at (575) 640-2407. Applicants that do not attend the mandatory orientation will not be eligible for hire.
- Yes
- No
Do you have the equivalent of a high school diploma?
- Yes
- No
Do you have the equivalent of a valid Class D - Operator Driver's License?
- Yes
- No
From which State is your Driver's License issued?
05
What is your Driver's License number?
06
What is the expiration date on your Driver's License?
07
This position has a preference of one (1) year experience in communications operations; preferably as a Communications Clerk, Calltaker, or Dispatcher. Select from the options below, your years of experience.
- Less than one (1) year experience
- One (1) to two (2) years experience
- More than two (2) years experience
Do you type a minimum of 30 words per minute or more?
- No
- Yes
Do you have experience in operating a computer terminal?
- No
- Yes
Do you have experience operating a multi-line telephone system?
- No
- Yes
What languages other than English to you speak proficiently? Please indicate.
12
List any certifications you currently hold that are relevant to this position.
- Required Question