What are the responsibilities and job description for the Medical Assistant position at City of Virginia Beach?
The Medical Assistant (MA) supports the clinical and administrative functions of the Occupational Health Services (OHS) Clinic, delivering essential services to city employees. This role performs both front and back-office responsibilities, ensuring the smooth operation of preventive screenings, regulatory compliance exams, and employee health visits in a non-billable setting. The MA demonstrates attention to detail, effective communication, and a commitment to high-quality service.
Essential Duties and Responsibilities:
- Schedule and confirm appointments based on employee eligibility and departmental needs.
- Register patients, collect necessary documentation, and maintain accurate electronic medical records (EMR).
- Manage phone and email communications, route messages appropriately, and assist with inquiries.
- Prepare and organize paper charts for upcoming appointments, verifying the date of the most recent physical.
- Excellent customer service skills.
- Prioritize and complete assignments on time in a fast-paced, occupational medicine environment.
- Apply critical thinking skills to problem-solve and adapt to changing priorities as needed.
- Demonstrate strong organizational skills with the ability to manage multiple tasks simultaneously.
- Ability to work independently with minimal supervision while maintaining a high level of accuracy and efficiency.
- Follow both written and verbal instructions with attention to detail and adherence to clinical protocols.
- Familiarity with medical terminology, HIPAA, OSHA, PHI, and GINA regulations.
- Administer diagnostic tests for disease prevention and regulatory screenings.
- Perform electrocardiograms (EKGs), vision screenings, and pulmonary function tests (PFTs).
- Collect specimens and perform phlebotomy according to lab protocols; label and process samples for external lab submission.
- Provide verbal and written pre-test instructions to employees to ensure accurate results.
- Document procedures, test results, and employee interactions with accuracy and timeliness.
- Monitor and reference current laboratory and medical literature to ensure practice is up to date.
Required Skills and Competencies:
- Proficient in phlebotomy and specimen collection.
- Experienced in using electronic medical record (EMR) systems.
- Highly organized, detail-oriented, and patient-focused.
- Strong critical thinking and communication skills.
- Able to maintain confidentiality and handle Protected Health Information (PHI) in compliance with HIPAA, GINA, and city policy.
- Team player with the ability to work collaboratively with nursing, administrative, and departmental staff.
The City offers a generous benefits package such as health, dental and life insurance, retirement and savings plans. Other key benefits include:
- 11 holidays plus 3 flexible personal holidays each year
- Paid Time Off (PTO) monthly accruals
- Paid maternity/paternity and parental leave
- Leave donation program
- Tuition Reimbursement
- Employee Assistance Program
- Professional Development