What are the responsibilities and job description for the Account Clerk II position at City of Virginia Beach?
Job Duties:
Our Commitment
Work with the best - work for Virginia Beach Parks and Recreation! Join our team and contribute to our 60 year track record of providing legendary experiences! We are dedicated to promoting healthy lifestyles and protecting our environment. We ensure all residents – regardless of their physical, social, and economic circumstances – can access our programs. By providing enriching and memorable lifelong experiences, we strive to enhance the quality of life for our community by improving the physical and mental well-being of our residents.
Are you…
Able to keep a positive attitude and foster excellence through your actions, words, and appearance? Personable and genuine with your communication- both written and verbal?
Someone who seeks opportunity to learn and understand the experience of others, creating a collaborative environment for all voices to be heard? Able to embrace differences and individuality to encourage inclusion? Willing to listen with an open mind?
A problem solver who can work through sticking points and difficult conversations, holding yourself and team members to the highest standards of accountability?
Able to find opportunity in challenges, no matter how difficult, finding creative solutions?
Able to model sustainable practices to ensure an environmental conscious and productive culture (Ex: Recycle, reduce waste, optimize resources, and improve processes)?
Going to take ownership of your time with the department and strive for excellence?
THEN WE WANT YOU TO JOIN OUR TEAM!
Your Role
- Join a team that oversees the public facing operations of the Virginia Beach Community Recreation Centers. A position that fosters legendary customer service to internal and external customers, communicates center program information, oversees point of sale systems, and leads a dynamic front line team of Clerk Cashiers. Assist Office Supervisor with all aspects of managing the office and Member Services Desk. Collaborate with team members from various Parks and Recreation units.
- Process financial transactions in database and point of sale systems to include: membership sales, program fees, balance cash drawers, prepare deposits and submit daily financial reports; audit daily revenue collections, detect and correct customer account errors for accurate record keeping along with a variety of administrative tasks.
- Become knowledgeable of our procurement process and offer guidance and assistance to other team members. Create requisitions and purchase orders which may include requests for quotes, audit and process invoices and payment vouchers. Monitor and track expenditures.
- Experience with training staff and/or providing written staff performance feedback
- Nights, early mornings, weekends, and holiday work required.
As a city employee, you will enjoy a generous benefits package that includes paid time off, paid holidays, health, dental and vision insurance options, a wellness program, retirement, tuition reimbursement and more.
The P&R Employee Experience
At Virginia Beach Parks & Recreation, our success is because of our dedicated employees. We are intentional about creating an employee experience where you are empowered to reach your full potential, are supported through strength-based initiatives, and are confident in your abilities. We champion a workplace culture built on our cultural foundations: Professionalism, Respect, Accountability, Integrity, and Citizenship. These guiding principles of behavior cultivate a positive and high performing work environment. Success is recognized and celebrated, and legendary experiences are the core of who we are.
Full Time Perks –
Employees who are new to the Virginia Retirement System are eligible for:
- Scheduling Options
- 11 Paid Holidays plus 3 Additional Personal Holidays
- 18 Days of Paid Time Off (PTO)
- Medical, Dental, Vision, and Prescription Coverage
- Legal and Identity Theft Protection
- Virginia Retirement System (VRS) Hybrid Retirement Plan & Basic Life Insurance
- Commonwealth of Virginia 457 Deferred Compensation Plan(COV457)
- Hybrid 457 Cash Match
- Virginia Local Disability Program (VLDP) – Income Replacement(Short-Term Disability, Long-Term Disability, and Long-Term Care)
- Optional Life Insurance
- Wellness Programs
- Employee Assistance Program / Work-Life Services
- Paid Maternity/Paternity/Parental Care Leave
Official City Job Description:
https://virginia-beach-departments-docs.s3.amazonaws.com/city/job-descriptions-pay-plans/Account-Clerk-II-00010.pdf
Working Conditions:
https://workingcondition-summary-prod.s3.amazonaws.com/B.003110.3.pdf
Minimum Requirements:
MINIMUMS:
High school or GED plus two (2) years experience in fields providing the required knowledge, skills and abilities, such as clerical accounting or bookkeeping; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
SPECIAL REQUIREMENTS:
All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
May require a passing score of 30 words per minute on a typing test.
Additional Requirements:
DMV Transcript: Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required
Attachments Required:
Preferences:
- 2 or more years’ experience in providing legendary face to face customer service
- Experience with supervision and leadership of a team
- Experience training staff and/or providing written staff performance feedback
- Recent experience in revenue collection, reconciliation, and financial accountability
- Experience resolving customer accounts/issues in a database
Special Instructions:
This position is being advertised as a pool, and applications will be used to fill current vacancies and any similar Account Clerk II positions that become available within six (6) months from the closing date of this posting.
Requires a current and valid Virginia or North Carolina Driver’s license in accordance with Virginia or North Carolina DMV driver’s license eligibility requirements.
The position you are applying for is designated as Alpha I, requiring the selected candidate to work, regardless of the City’s operational status.
Must be available to work varied hours (early mornings, nights, weekends and holidays) to facilitate center operations.
Typical weekday schedules are currently eight hours shifts and are between the hours of 4:45 a.m. and 9:30 p.m., and weekend shifts of 8:30a.m. to 5:00 p.m. Work location and/or schedules may change based on operational needs.
Work location and/or schedules may change based on operational needs.
As a condition of employment, all full-time employees must attend P&R Connection (Department Orientation). If selected for the position, you will be provided your training date at the time of hire. Training is held from 8:30am-5:00pm, every other Friday, at the Parks & Recreation Administration Building. When an exemption is permittable, a hybrid version of the training is available, but will require training attendance on a weekend.
- Please complete the application in its entirety and include your resume if required by the posting.
- Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you provide on your application and/or resume; or otherwise demonstrated during the hiring process.
- You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.
Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.
Salary : $35,672 - $55,291
