Senior Information Technology Technician

Company Description

The City of Santa Rosa, located 55 miles north of San Francisco, is the economic hub of California's North Bay region. Known for its vibrant community, the city thrives as a center for technology, entrepreneurship, and diverse industries such as high-tech, education, biomedical, agriculture, and tourism. Renowned for its quality of life, Santa Rosa emphasizes the arts, education, sustainable business development, and cultural richness. As part of this dynamic environment, the city offers a supportive and innovative workplace for its employees.

SANTA ROSA INFORMATION TECHNOLOGY - SECURITY & INNOVATION

The City of Santa Rosa Information Technology department has an important mission: To provide secure and reliable technology and services to make government more efficient, equitable, transparent, and responsive to the needs of the community. While carrying out this mission, we remain focused on the vision of leveraging technology, information and cross-departmental collaboration to modernize and transform City services while incorporating core values such as innovation, collaboration, integrity, equity, inclusion, and an emphasis on results to achieve various goals and objectives in alignment with the overarching goals of City Council.  

For more information about Santa Rosa IT, please visit our website: https://www.srcity.org/551/Information-Technology

ABOUT THE POSITION:

Senior Information Technology (IT) Technicians perform installation, diagnostic and maintenance activities for the City's data and telecommunications infrastructure, and regularly provide advanced technical and functional support, direction and leadership to other technical staff.

THE CURRENT VACANCY: 

The current opening is in the Information Technology Department. The Senior IT Technician provides Tier 2 level support primarily for the Water and Parking departments, working closely with the City’s IT Technicians and Network System Analysts in resolving complex issues. This position also provides backup support to the Tier 2 Helpdesk, answering customer support calls and troubleshooting Helpdesk tickets. The Sr IT Technician is also - responsible for managing and creating new user accounts, assigning permissions, troubleshooting City server applications, providing Active Directory support and performing installation and upgrades of applications. 

THE IDEAL CANDIDATE:

The ideal candidate is a quick learner, self-starter and multi-tasker with excellent time management and organization skills, and the ability to work cooperatively in this fast-paced, complex environment. Proven analytical skills successfully applied to identifying and defining information technology needs, troubleshooting and resolving complex user issues are a must, as are excellent oral and written communication skills to explain technical solutions to non-technical users, and the demonstrated ability to work well with others on a team. Additionally, the ideal candidate will possess:

• At least three years of experience involving implementation and technical support of servers and applications within a Windows-based server environment.
• Experience managing Active Directory, IIS and SQL-based applications, and a variety of LAN/WAN equipment within a complex network environment.
• Experience managing any of the following areas: Skidata/AIMS parking software, Remote Desk Server/Terminal Services, Windows servers running in a virtual environment, WYSE Management Suite, telecom/PBX administration, Exchange, Office 365, and data networks with multiple subnets.
• Knowledge of cybersecurity fundamentals and experience working alongside a cybersecurity team or vendor to ensure IT systems follow organizational security frameworks and cyber hygiene best practices.
• Experience managing physical access control systems such as video cameras and electronic keycard systems.
• Experience supporting the data networking requirements of industrial and operational technology (OT) environments in a regulated environment, including but not limited to SCADA systems. 

THE SELECTION PROCESS:

The selection process will consist of a careful review of applications, including the supplemental questionnaire. Those applicants who have submitted a complete application that demonstrates a strong match to the experience and qualifications desired will be invited to continue in the selection process, which will include a panel interview and may include technical performance tests. A list of eligible candidates established as a result of this recruitment and selection process may be used to fill future openings.

First interviews are anticipated to be held in early June followed by in-person technical skills testing mid-June, with second interviews in the end of June.   

HOW TO APPLY:

Please complete a thoughtful, thorough Application and Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Incomplete responses, or responses such as "See Resume" can result in disqualification from the selection process.   

For more information about this exciting opportunity, please review the full job bulletin on https://www.governmentjobs.com/careers/srcity/jobs/5325827/senior-information-technology-technician or contact Alberto Sanchez, Human Resources Analyst, at asanchez@srcity.org.