Gas and Water Field Supervisor - Customer Service Field Division

The City of Richmond Department of Public Utilities – Water Utility Division is seeking qualified individuals to fill the position of Gas and Water Field Supervisor.  The selected candidate will be responsible for supervising and planning work for the Gas and Water Service Technicians.

• Supervising staff including selecting and recommending selections, training, and evaluating work, counseling, disciplining, and recommending terminations;
• Assigning work and coaching service technicians;
• Handling dispatch duties and other communications to ensure proper on-site placement of technicians;
• Monitoring workload progress and employee performance in the field;
• Scheduling and distributes work assignments;
• Monitoring overtime and travel of technicians;
• Analyzing data from computer print outs of daily work and evaluating performance.
• Evaluating customer satisfaction in the servicing of gas and water utilities;
• Maintaining all meter reading & AMR maintenance equipment;
• Driving mobile routes utilizing DCU & MC2;
• Meeting/communicating with internal and external customers.

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge of Gas/Water pipeline maintenance and repair (e.g. placing a sleeve to stop a leak, hot tapping); Standard Operating Procedures and Abnormal Operating Conditions; and pipe fitting and plumbing. Knowledge of GIS maps and Advantex. Demonstrated skill with oral and written communication; and interpersonal communication.  Demonstrated skill in using hand tools such as shovels and wrenches; and gas detection equipment (combustible gas indicator); and skilled in pre-trip vehicle inspections. Demonstrated ability to identify hazardous situations; to think critically; to follow standard operating procedures; and to train others and ensure subordinates follow safety regulations and procedures.

MINIMUM TRAINING AND EXPERIENCE:
 

• Requires high school diploma, GED and training that is equivalent to the satisfactory completion of one year of college education or specialized advanced training;
• Requires two years of experience;
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:
 

• Requires a Driver's License and a Commonwealth of Virginia Driver's License within 30 days of hire.

PREFERRED TRAINING AND EXPERIENCE:
 

• At least two years of supervisory experience in a fast paced customer focused environment;
• At least one year of professional experience in a government locality Utility department;
• Commitment to delivering excellent customer service;
• Strong multi-tasking and organizational skills;
• Strong creative thinking abilities and problem solving skills;
• Self-directed worker with a willingness to take on challenges with a "can-do attitude";
• Ability to work with various individuals in departments, stakeholders and constituents at all levels;
• Schedule flexibility to work in a 24/7/365 operating department;
• Intermediate proficiency with MS Office products such as Word and Excel; working experience with MS Outlook and Advantex work scheduling tool; Customer Information System (CIS) Banner;
• Bilingual, Spanish speaking candidates are encouraged to apply.

 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment. 

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to reach extending hands and arms in any direction, stand, push, pull, lift, finger (picking, pinching or otherwise working primarily with fingers), grasp applying pressure to an object with fingers or palms, talk, see, and hear. The employee is frequently required to climb, balance, stoop, crouch, crawl, walk, feel and use substantial repetitive motions of the wrists, hands and fingers. In terms of the physical strength to perform the essential duties, this classification is considered to be heavy work, exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects.

Salary : $47,507 - $88,941