Rehabilitation Loan Processor - Neighborhood Services Department

About This Position

The Neighborhood Services Department (NSD) is dedicated to making Phoenix a community of desirable neighborhoods and helping residents access critical services and resources. To achieve these goals, NSD administers a number of programs that preserve, enhance, and engage communities across the City.

The Rehabilitation Loan Processor position supports residents enrolling in City of Phoenix Housing Rehabilitation programs. This is done by performing a variety of administrative tasks related to the development, execution, and filing of various homeowner grant and loan documents. This program is funded by the Community Development Block Grant (CDBG) program with the goal of preserving and rehabilitating low- and moderate-income housing in Phoenix.

Responsibilities Include

• Creating and reviewing residential housing rehabilitation grant contracts and loan agreements.
• Reviewing, processing, and tracking various invoices.
• Using technology including Adobe Acrobat, customer management databases, spreadsheets, and other formats to keep projects organized and on track.
• Monitoring program activity to ensure compliance with established guidelines and funding restrictions.
  
  

IDEAL CANDIDATE

• Ability to and knowledge of working in diverse communities.
• Ability to provide excellent customer service in-person, through email, and over the telephone.
• Has the flexibility to adapt to changing priorities and directions.
• Has a track record of providing excellent customer service and resolving customer inquiries.
  
  

SALARY

Pay Range: $21.54 to $31.82 per hour.

Hiring Range: $21.54 to $30.31 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• Two years of progressively responsible experience in mortgage loan packaging, rehabilitation loan/grant packaging, or real estate financing.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Two years of experience using collaboration tools such as SharePoint, Microsoft Teams, Outlook, and Cisco Webex.
• Experience creating complex documents using Adobe Sign.
• Experience processing invoices and monitoring payments.
• Experience using technology to keep projects organized and on task.
• Experience working with and supporting contractors, vendors, and program partners.
• Experience recording and compiling data in an electronic customer management system.
• Bi-Lingual Spanish (ability to speak, read, and write) preferred.
  
  

RECRUITMENT DATES

Recruitment closes May 5, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Rehabilitation Loan Processor, JC:02070, ID# 61461, 04/22/2026, USM, GO, Benefits:003

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.