Customer Service Clerk - Public Transit Department

About This Position

The City of Phoenix Public Transit Department (PTD) provides local buses, RAPID® commuter buses, neighborhood and business circulators, Phoenix Dial-a-Ride, and alternative transportation services by contracting with private companies that manage the day-to-day transit operations. The PTD also provides planning, scheduling, and financial management support to the High-Capacity Transit program.

The Public Transit Department is seeking an energetic individual to fill their Customer Service Clerk vacancy. This role is instrumental in providing first-line customer service in a fast-paced environment to ensure prompt and efficient service to our transit customers.

Responsibilities Include

• Provide transit-related information to the public in person & phone.
• Process sales transactions for bus/rail passes.
• Managing, auditing, and inventorying, a cash drawer every shift.
• Inventories and manages lost bikes/items.
• Provide coverage to other transit centers based on business needs.
• Work cooperatively with other team members, departments, agencies, and the public.
• Adapting and adjusting to be inclusive of customers with various needs including customers who may be irate or distraught.
  
  

This position is assigned to the Downtown Central Station; operating hours are Monday through Friday 8:00 a.m. to 4:00 p.m. Work hours are 40 hours a week, Monday through Friday and shifts vary between the hours of 7:45 a.m. to 4:15 p.m.

IDEAL CANDIDATE

• Excellent verbal and written communication skills.
• Knowledge of Payment Card Industry (PCI) Compliance.
• Strong clerical ability and mathematical skills (add, subtract, multiply, divide).
• Able to maintain composure and work effectively under stress when dealing with irate or difficult customers and deadlines.
• Able to multitask and learn job-related material primarily through oral instructions, written procedures, and observation, mainly in an on-the-job training environment.
  
  

SALARY

Pay Range: $16.88 to $26.18 per hour.

Hiring Range: $16.88 to $20.51 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi
  
  

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• One year of experience in meeting the public and performing varied office and clerical tasks.
• Supplemented by courses in bookkeeping and demonstrated typing skills.
• Other combinations of experience and education which meet the minimum requirements may be substituted.
• Working conditions:
• Capable of lifting to 40 pounds such as bikes, bags, backpacks, inventory, etc.
• Able to bend, kneel, walk, sit, and/or stand regularly throughout an eight-hour shift.
• additional MQ - typing/WPM - delete this line from JA
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Two years of experience:
• Using Microsoft Office products (Word, Excel, Outlook).
• Cash handling, using a cash register or POS System.
• Customer service experience helping customers in person, over the phone, and/or via email.
• Experience providing administrative support to staff.
• Experience performing highly detailed data entry in a fast-paced environment.
• Experience with the Valley Metro Transit System (transit experience from other agencies may be considered).
• Experience with inventory processes and procedures - physical counts, stocking, pulling orders, and quality control.
• Bilingual Spanish highly desired.
  

RECRUITMENT DATES

Recruitment closes May 4, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Customer Service Clerk, JC:01080, ID# 61641, 04/28/2026, USM, GO, Benefits:003

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.