Community Worker III, Application & Program Eligibility Review - Neighborhood Services Department

About This Position

The Neighborhood Services Department (NSD) is dedicated to making Phoenix a community of desirable neighborhoods and helping residents to access critical services and resources. To achieve these goals, NSD administers a number of programs that preserve, enhance, and engage communities across the City.

Responsibilities

The Neighborhood Services Department has a vacancy for a Community Worker III position. This position is responsible for managing the high demand application process for Housing Rehabilitation programs, which includes but is not limited to:

• Providing program information and eligibility criteria to residents.
• Distributing application material via mail, appointment, field visit, or electronically.
• Offering technical support to potential program participants who need assistance.
• Reviewing and organizing physical and electronic files.
  
  

This position operates in a fast-paced environment with a consistently high caseload and requires focus, decision making skills, adaptability, and the ability to manage urgent, time sensitive situations.

The Community Worker III accesses, maintains, and inputs data in several electronic systems including but not limited to: Adobe Acrobat Sign, a Call Log, various trackers, and customer management databases for research and documentation. Occasionally this position participates in outreach and educational activities to promote Housing Rehabilitation programs for neighborhood events, community campaigns, and initiatives. The Community Worker Ill position is a driving position.

The Community Worker Ill position works under the general supervision of the Community Outreach Supervisor and liaises with Project Managers in the Housing Rehabilitation Section, and the Seamless Service Counter staff in the Neighborhood Engagement Division.

IDEAL CANDIDATE

• The ideal candidate will:
• Thrive in a fast paced, dynamic environment.
• Be flexible and able to quickly follow management directions on short notice.
• Have exceptional customer service and interpersonal skills in-person, through email, and over the phone.
• Have exceptional organizational skills and the ability to multitask effectively under pressure.
• Have the ability to adapt quickly to changing priorities and work independently with minimal supervision.
• Ability to be comfortable managing high urgency situations with professionalism and calmness.
  

SALARY

Pay Range: $21.44 to $31.68 per hour.

Hiring Range: $21.44 to $28.73 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
  
  

Benefits

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.
  
  

For more details, visit: Unit 007 Benefits

Minimum Qualifications

• Three years of progressively responsible experience in community organizing and citizen advisory committees.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.
  
  

Preferred Qualifications

The minimum qualifications listed above, plus:

• Experience working in diverse communities and vulnerable populations.
• Experience working in the field with home visits and/or outreach events.
• Experience recording and compiling data in a customer management system.
• Experience in assisting residents with determining eligibility for program services.
• Experience working with Microsoft Suite (Word, Excel, Publisher, and Power Point).
• Experience providing customer service in a fast-paced environment; esp. resolving customer inquiries, answering technical questions, and promoting services.
  
  

RECRUITMENT DATES

Recruitment closes July 27, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

How To Apply

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
  
  

REFERENCE

Community Worker III, JC:07330, ID# 62486, 7/23/2026, USM, GO, Benefits:007

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.