PT Pooled Aquatics (Pool Manager) (2 positions)

Duties: Manage swimming pool operations and ensure safety, cleanliness and quality customer service for all City of Pasadena citizens and its guests. Manage assistant pool manager, managers in training, cashiers, swim lesson instructors, lifeguards and all guests of the facility ensuring the safety of each. The Pool Manager position is a seasonal position with the City of Pasadena Parks & Recreation Department. Manage Daily Operations: Understand the importance of daily operations and ensure all chemical, cleaning, daily-log sheets, lifeguard duties and cashier duties are completed. Assist staff with daily operations as needed and ensure tasks are completed to the standard of the Aquatics Recreation Manager. Customer Satisfaction: Display customer service with greetings, surveys, and acknowledgments. Handle customer concerns promptly and provide feedback to ensure customer satisfaction. Ensure all staff is giving the same customer service. In-Service Trainings: Attend and actively participate in ALL In-Service Trainings. Assist with leading in-service training weekly and follow schedule provide by the Aquatics Office. Ensure the quality of the skills of each lifeguard is at the City of Pasadena Aquatics standards and above. Recognize skills that are not to standard and provide assistant for the lifeguards to ensure their skills and knowledge are at a level of satisfaction and are capable of performing patron surveillance. Discipline: First understand the City of Pasadena's Corrective Action Method: Provide coaching to help employees understand their job requirements and tools to help employees meet their job expectations. Document all actions of the employee and of yourself as the pool manager to maintain accurate records of every account when dealing with discipline. Follow the city's guidelines of Coaching, Performance Counseling, Informal Reminders, Formal Reminders, Performance Improvement Plans, and if all else fails Termination policies. Documentation: Keep files, reports, employee time sheets, chemical-log sheets, daily checklist, in-service sign-in sheets, etc...completed and organized. Be thorough with all documents and ensure they are completed and entered in HydroApps software for Aquatics Recreation Manger. Required Work Days/Times/Hours: Managers hours will vary weekly depending on which pool they work at. Pool Managers may be scheduled to work as early as 5 a.m. and as late as 9 p.m. ALL In-Service Trainings are mandatory for Pool Managers. Managers are also required to attend bi-weekly managers meetings. Managers may be asked to cover shifts at other City of Pasadena pools. Must have and maintain, without interruption, all necessary licenses, certifications, clearances, and/or job requirements. Work the assigned schedule and comply with City timekeeping and attendance policy. Other duties as assigned by supervisor.

Qualifications: American Red Cross in Lifeguard Instructor, American Red Cross in Lifeguarding, CPR with AED, First Aid, blood borne pathogens (can obtain through the City of Pasadena prior to hire)